Service Customer
Resume:
MARY M. DELK
Boynton Beach, FL *3426
Phone: 561-***-****
*******@*****.***
Objective
Seeking an opportunity to work in a fast pace environment. A place that I will add my collective brilliance to a team that is already established. I am an excellent communicator, oral and written and my personality will get along well with others.
Ability Summary
Hard Working
Punctual
Fast Learner
Motivated
Exceed all expectations and beat deadlines
Employment History
Retail Permit Coordinator
02/2016 – Current SNI / APPLEONE West Palm Beach, FL
Updated 90% of daily incoming calls with a status of their product purchased; permit status and potential install date; Assist to help problem solve any issues that may arise throughout the day; Submitted permit applications, revisions, corrections and NOC to various municipalities for review and approval; Request HOA approvals when needed.
Communicate effectively with various cities and counties for permit process and jurisdiction; Request checks from accounting for Approved permits ready for pickup; pay permit fees online when necessary; Coordinate courier routes for permit pickup from various municipalities; Follow-up with couriers to see how their day is progressing; Submit all correspondence receipts to accounting.
Follow-up with the appropriate Bldg. Dept. to find out what permits are ready to be issued; inquire on fees due; Schedule Final Inspections with the various Building Departments
Coordinate with homeowner’s a convenient date for Final Inspection if their presence is needed; Check status of Final Inspections; Coordinate service with the Field Service Manager for any Failed Inspections.
Follow-up with Homeowner’s for Install payments and Final Invoices due once Final Inspection passes; request for credit card authorization or check to be mailed; Advise of homeowner’s kit once service is complete.
Correspond via e-mail with Customers as needed; fax; copy; scan; file; bag and tag permits; keep a log of daily activities.
Project Manager
09/2016 – 12/2016 NATIONAL MAINTENANCE & CONSTRUCTION Boca Raton, FL
Accept Client’s work orders via e-mail, Service Channel, 360Facilities, and acknowledge receipt; Place work orders status In Progress
Schedule work orders with vendors to repair various maintenance issues
Create Purchase Order for vendors; Create Service Activity for open work orders
Maintain a log of all correspondence
Communicate effectively with Facility Managers / Project Managers request for status of any work order In Progress or Closed.
Propose Bids / Quotes to Client’s for vendor’s approval to complete work exceeding the initial NTE
Follow-up with vendors daily for work order status; Invoice once work order has been verified as complete
Customer Service Consultant
11/2014 - 06/2016
ATLAS SIGNS INDUSTRIES
Riviera Beach, FL
Accept work orders from Clients database and put in progress
Schedule work orders with vendors to service illumination issues
Create Sales Orders; Purchase Orders; Job Orders
Keep a daily log of work order progress; Update Clients weekly with work order status; Attend weekly and quarterly meeting
Propose quotes to Client's for work orders exceeding the NTE
Update Report used for Scorecard for Company Performance
Bill jobs with profitable margins for accounting
Customer Service Consultant
04/2014 - 11/2014
RANDSTAD
West Palm Beach, FL
Temp for Atlas Signs Industries
Create Sales Orders; Purchase Orders; Job Orders
Schedule Client's work order request with a Vendor in state area
Quote jobs for profits
Take messages; relay messages; coordinate service between building management and vendors
Request vendor COI information in order to proceed on specific projects
Bill jobs for accounting
Assistant Project Manager / Assistant Service Superintendent
01/2005 - 03/2010
KOLTER COMMUNITIES
West Palm Beach, FL
Coordinated Walkthrough schedule for High Rise Condominiums consisting of 420 units; Setup Power Up accounts with FPL; Keep track of deposits made up to customer turnover; returned refunds
Answer incoming calls, address concerns and relay messages; Implement Quality Control; Identify Mechanical and Cosmetic concerns by creating a punch list; Inspect, accept or deny homeowner's request for service
Create work orders; Schedule Service and direct the General Contractor/Trades to service homeowner's unit; maintain a Log for pending work orders; Follow-up with the General Contractor regarding unacceptable, outstanding issues
Follow-up with homeowners for validity of service provided by the General Contractor; Close pending work orders; Ship packages; Schedule pickup of Site Plans; Order office supplies
Coordinated Walkthrough schedule for 350 Single Family Homes; Managed 14 temporary employees; Take Minutes for the weekly meeting; Presentation Presenter for new buyers; Allow potential Homeowner's to view architectural models before closing
TEMP FOR KOLTER COMMUNITIES
12/2004 - 10/2005
RANDSTAD
West Palm Beach, FL
Temp for Kolter Communities
Answer incoming calls; take messages; relay messages
Contact vendors with outstanding work issues
Coordinate service for vendors to service Client's unit
Punch out units by identifying cosmetic issues
Conduct walk-thru with Client's
Education and Training
Completion Date
Issuing Institution
Location
Qualification
Course of Study
Palm Beach State College
Lake Worth, FL
2 Years of College or a Technical or Vocational
General
Palm Beach Gardens High School
FL
High School Diploma
Diploma
Occupational Licenses & Certificates
Certification Title
Issuing Organization
Completion Date
Resident Insurance License – Life Include Variable Annuity
Certificate, Business Software Application
Florida Department of Financial Services
North Technical Education Center
05/2017
05/1992
Honors & Activities
Phi Beta Lamda - we fundraised to help families in need
Noted as an Exemplary Employee several times by Kolter
Employee of the Month on numerous occasions
Contact this candidate