Manager Project Management

AMOL KASHIKAR

**** * ****** ***** ****, Plano, TX 75023

Dallas TX Metroplex

Phone +1-470-***-**** (M)

email: *************@*****.***

Immigration Status – Permanent Resident [Green Card]

Summary of Experience: -

Over 16 Years of IT experience of Program Management, Project Management, Engagement Management, IT Delivery Management, Software Development, Integration/ System Testing, etc.

Experienced in Agile Delivery Structure & Certified Scrum Master.

Implemented Agile, Devops, Methodologies in AT&T.

Strong understanding and experience of Project Management Principles.

Understanding of Scaled Agile Practises [SAFe] principles.

Associated with AT&T since Dec 2006 [10+ Years] as client & Tech Mahindra since last 13+ years in various roles.

Actively worked on Requirement Analysis, Functional understanding of applications, leading multi-functional teams.

Expertise in Building High Performance Teams, Simplifying Business Problems, Policy Making etc.

Extensive Experience in Telecom Operational Support Systems [OSS], Business Support Systems [BSS], Service Provisioning, Customer Relationship Management [CRM].

Roles and Responsibilities

Managing Large Programs through all phases of Software Life Cycle.

Work as Subject Matter expert for Development, Business & Testing Teams. .

Contribution towards building Solutions along with Business and Technical Teams.

Ownership of Schedules, Program / Project Status, Communication with leadership, Environments.

Ownership of Performance, Key Performance Indicators of Project / Program.

Handle multiple projects / clients at the same time from inception to Final Working Solution

Acted as Key Interface between all Stakeholders and Corporate Leadership.

Responsible for effective communication with Client IT leadership, Business Owners, Clients etc.

Responsible for Managing/ Mitigating Engagement Risks.

Responsible to work with Multi-Functional / Cross Cultural teams within organization for Project Deliveries, Discussions, and Meetings etc.

Responsible for Generating/Creating various project reports for leadership’s review.

Act as a single point of contact for all Deliveries / releases

ACADEMICS

Bachelor of Engineering in Electronics Engineering, S.R.T.M.U. Marathwada University, India, 1999 with Distinction.

Pursuing Data Science Super Specialization Course using Python from UPX Academy.

WORK HISTORY

Duration

Organization

Role

January 2004 – till Date

Techmahindra Americas Inc.

Program Manager

October 2000 – December 2003

Pigtail Pundits Pvt. Ltd. Mumbai

Software Engineer/ Evangelist

PROFESSIONAL CERTIFICATIONS/ Training Programs

Certified Scrum Master - Certification

Teradata 12 Certification: Teradata Certified Professional.

a) Teradata 12 Basics

b) Teradata 12 SQL

Microsoft Certified Professional for Designing and Development of Web Applications using Visual C# and Visual Basic - 2004

Techmahindra Project Management Professional Training.

Techmahindra CREATE Telecom Solution Architect Training.

Project Summary

Tech Mahindra - Lucid Works Plano TX USA-

March 2017 – Till Date

Professional Services Program Manager – Tech Mahindra & Lucid Works Alliance.

Tech Mahindra has formed an alliance with Lucid Works to work in Professional Services engagement with Lucid Works. Lucid works is a California based Product company having several different products. Main Product is Fusion. This is used for implementing Search applications in various client locations across North America and other regions. Lucid Works Fusion is one the most preferred product as a replacement of Google Search Appliance [GSA] as it is being discontinued by Google. Fusion is based on Apache Solr & Apache Spark technologies as main Search platform. It offers various capabilities like Connectors, Index Pipelines etc for Indexing Different data sources.

As Professional Services Program Manager Responsible for

a) Management of Scope, Schedule, Cost etc for Multiple Lucid Works Search Projects.

b) Building Relationship with Clients and Lucid Works Leadership Teams.

c) Direct/ Recommend teams for successful implementation of several Project Deliveries as per Business Needs.

d) Hiring of Local/ Contractor resources for implementation of projects.

e) Use of Project Management Methodologies for successful implementation of projects.

f) Direct Involvement in Stakeholder Management, Risk Management, Resource Management and Single Point of Contact to Clients/ Leadership.

g) Work as Team Player in Local as well as Global Environments [Onshore/Offshore]

h) Working with PMO office to draft Statement of Works, Scope and budget of IT Deliveries.

AT&T – Richardson TX – USA

February 2015- February 2017

Program Manager – Online Order Capture Engine [OCE] [Team Size 50+]

Program Size $6 Million +

Online Order Capture Engine is an IT initiative started by AT&T Digital Experience Platform in lieu of A&T Digital 2020 Vision.

Online Order Capture Engine is Responsible for Order Orchestration of various AT&T Products like Wireless, Uverse, Wireline etc. It Automates Business Process of Order processing and submits orders to required back end systems for Provisioning/Activations.

Overall objective of this program is to reduce Third Party Transaction Billing, Insource Design, Development & Maintenance of Platform within AT&T.

As Program Manager Responsible for,

1) Single Point of Contact for AT&T Directors, Business Community, Other Stakeholders for Deliveries handled by Tech Mahindra.

2) Single point of contact for all Escalations related to IT Deliveries.

3) Work with AT&T Directors and Executive Directors to ensure all required support is provided in terms of Program Management, Resources and other Logistical Support.

4) Help and Build Program/ Projects schedules and track it to completion.

5) Identify and Manage Issues, Risks and Escalations.

6) Hire Local Contractor/ Full time Employees as per Business Need.

7) Managing root cause analysis for all issues, problems and escalations, share key learning’s and corrective actions across all stakeholders.

8) Work with AT&T/Vendor Management Groups to ensure appropriate Budget, Resources are approved for invoicing. Ensure Invoicing is done as per agreed contracts.

9) Managing program level metrics and taking appropriate actions based on the Customer Feedback.

10) Build positive and productive working relationships with customers for Overall business growth.

AT&T - New Haven CT, USA

March 2010 – October 2013 [43 months]

myAT&T Payments, CSR Admin Tool & DSS Payments.

myAT&T is a platform developed by AT&T for Account Management functions like Billing, Payments, Add/Remove Features, etc.

It is an extensive platform to support all AT&T products like Mobile Wireless, U-Verse [IPTV, High Speed Internet, VOIP Phone] and DSL products.

As Project Manager/Delivery Lead for My AT&T Payment Team Responsible for,

A.Tracking, Scheduling & Monitoring of Bi monthly releases/ projects.

B.Understanding Business requirements from Business perspective, Converting them to Technical & Functional Requirements.

C.Work closely with Business Owners, Stake Holders & Development Teams to Finalize Requirements, Conduct requirement workshops, Perform & Baseline High level design.

D.Work closely with Technical Architects & development teams to implement enhancements, New requirements and issue resolutions.

Review and baseline of Business and Technical Requirements.

E.Act as a Single Point of Contact for System Testing, User Acceptance & Production testing Teams. Assist in reported Defects/Issues resolutions.

F.Review Unit Test Plan, System & UAT Test Scenarios. Assist Testing team in Requirement understanding, Domain Knowledge. Act as a Mentor to interfacing teams.

AT&T – Pune India.

October 2013 – January 2015 [14 Months]

Senior Project Manager for myAT&T Development. [Team Size 50+]

Tech Mahindra has partnered with AT&T in Time and Material model for development, Unit Testing, IST/UAT support of its myAT&T Platform.

TechM is responsible to work in Agile delivery structure to implement project functionality as per business need.

myAT&T is a platform developed by AT&T for Account Management functions like Billing, Payments, Add/Remove Features, etc.

It is an extensive platform to support all AT&T products like Mobile Wireless, U-Verse [IPTV, High Speed

Internet, VOIP Phone] and DSL products. Technology used for development of this platform is JAVA, J2EE, Oracle, HTML5, CSS3, Angular JS, JavaScript, JQuery.

As Offshore Senior Project Manager responsible for,

A.Monitor Agile Sprint Deliveries for User Stories, Sprint Timelines, Demos to clients, Backlog Grooming etc.

B.Monitoring and tracking the Project Service Level Agreements (SLAs) on regular basis

C.Communicating with Business on work prioritization.

D.Approval of project performance specifications.

E.Point of escalation to address any issues.

F.Communicate with Business Users and Business Analysts to get understanding of Projects/ User Stories.

G.Accounting of Hours/Time lines VS Estimates of projects.

H.Invoicing and Budgeting of EBS Project.

I.Involvement in Project Management functions like Project Management Review [PMR], Information Quality Audit, Metrics, etc.

J.Recruitment of Associates based on project Requirements.

Tech Mahindra – Pune India

Mobile Vs Web Testing & Analysis – Team size 7

June – August 2014

Tech Mahindra proposed combined testing of myAT&T Web and myAT&T Mobile applications to identify any discrepancy/ Issues between two applications. Combined testing would uncover any Business Discrepancy from customer experience perspective.

As Offshore Senior Project Manager responsible for

a)Work with Offshore Testing team to complete testing of different modules of myAT&T.

b)Report Issues reported by testing team to development team for further analysis and Investigation.

c)Monitor and facilitate investigation of issues for development teams.

d)Circulation of regular report of testing and development to TechM and AT&T

AT&T - USA

October 2007 – Feb 2010

AT&T U-Verse Order Management System AT&T, San Ramon CA.

(OMS)

AT&T U-verse is the brand name for a group of services provided over Internet Protocol (IP), including television service, Internet access, and voice telephone.

OMS (Order Management system) is a product developed by Amdocs and extensively used by AT&T customer service representatives to order U-Verse products like IPTV, High Speed Internet and Voice over IP (VoIP).

As a End to End Delivery Lead for was responsible for

Review of Test Scenarios, Test Cases.

A.Execution of Test scenarios/Test cases.

B.Collaborating with several applications during Execution.

C.Defect Management.

AT&T – USA St Louis, MO, USA

December 2006 – August 2007.

Engineering Support Systems,

AT&T has portfolio of several network management applications.

NEWS: Network Engineering Web System is a tool that automates daily tasks of AT&T Network Planning and Engineering Planners, and project managers. The basic functionality of NEWS is workflow management system.

It allows creation of Automated Equipment Requests and Automated Equipment Orders.

Tools: Cold Fusion MX, Oracle PL/SQL.

Additional Responsibilities:

a) ECO System (Client Communication) Tools: ASP.NET, VB.NET, MS SQL

2000.

b) INSIGHT Tools: Oracle PL/SQL.

c) WEBPCN (Integration Testing, PM) Tools: JAVA, JSP, Oracle PL/SQL.

AS an Onsite Lead following responsibilities are handled.

Requirement Analysis, Production support to clients, Client Communication.

Project Management, Deliverables tracking, Resource Management, Release Management, Co-ordination with offshore for quarterly releases.

Techmahindra Ltd

April 2005 – November 2006. (13 Months)

4. Fast track Data Capture Application (eDCA), BT Global Services, Ipswich UK.

BT Global Services provides telecommunication services to its customers in UK and all over the world. Data capture application facilitates ordering of different BT products for its customers. The application is intended to be used by BT Sales community and Service Delivery teams all over the world to order Standard DSL, Premium/Plus DSL, Ethernet, Frame Relay etc for their customers. After creating order on eDCA, it is automatically uploaded to central system referred as Classic via Oracle interface using Java Messaging System.

As a Onsite Designer / Team Lead was responsible for following.

a.Requirement Analysis, Client Communication, Transitioning of project to Offshore.

b.Team Leading and On-site co-ordination.

c.Design and Development.

d.Unit and System Testing.

e.SIT/UAT Application Support.

Environment: VB.net, Oracle PL/SQL, ASP.Net, VSS, Weblogic, XML, UML, Microsoft Visio.

Techmahindra Ltd

October 2004 – March 2005. (6 Months)

5. People Data System BT Wholesale, BT Exact, UK.

BT provides several telecommunication services to customers in entire UK. Field engineers manage all services maintenance. They are allocated tasks per day on the basis of their skills and training. BT has a system called Taskforce, which is a mainframe-based system and maintains information of skill, training and other information of field engineers of a specific zone. PDS facilitates regular updates of training and skill data from People Soft System (PSS) when an engineer completes a particular training.

As a Technical Associate, was responsible for the following:

Requirement Analysis

High Level Design

Finalization of Database

Client Interaction

Implementation of several modules, Unit and integration testing

Environment: C#, ASP.Net, VB.Net, Oracle 8i, VSS and Attachmate Extra.

Techmahindra Ltd

6. February 2004 – September 2004 (6 months)

SSD (Secure Software Development)

The Secure Software Development initiative taken by the e-Security group at MBT is pioneering the effort to build a framework addressing the need to build security within a system.

The system titled Secure Software Development Tool is a web-based tool, which facilitates generation of Security Target, Protection Profile for a particular IT Product. Security Target of a product is required when product is submitted for security evaluation.

As a Technical Associate (with a team size of 4), was responsible for the following:

Requirement Analysis and development of ST Generation, Product Details, modules of the Tool

Maintaining of Databases

External Payment Integration

Integration Testing of Tool

Environment: Windows XP, C#, ASP.Net, SQL 2000, Visual Studio.Net 2001 and Microsoft .Net Framework 1.0

Pigtail Pundits Private Limited.

July 2002 – December 2003 (17 months)

7. Development of E-Commerce Web Application for Quintex Mobile Corporation, USA

Quintex Corporation is one of the major Mobile Corporations in USA and offers various Wireless, and Consumer Electronics products for online purchase

As a Software Engineer was involved in the following:

Requirement Analysis of the System

Designing of USE cases for various modules

Designing of Database

Development of various modules

Unit and Integration Testing

Environment: Windows XP, VB.Net, ASP.net, SQL2000, Visual Studio.Net 2001, Microsoft .Net Framework 1.0 and UML

5. October 2000 - June 2002 (20 months)

As a Software Engineer was involved in

1.Design and development of various commercial systems using ASP and MS SQL.

WORKSHOPS/ TRAINING PROGRAMS ATTENDED

Techmahindra Process Training: Duration 1 Day. April 2004.

.Net Programming using C#: Duration; 3 months (part time) (ACS InfoTech Limited)

XML Programming: Duration 1 Day MBT internal Training.

In house training for CMM. Duration 1 Day

In house training for UML. Duration 3 Day

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