Customer Service Manager

MARY MURRAY

******************@*****.***

RAYMOND ROAD, GREENEVILLE, TN 37745

*** – 798 – 9977 (HOME) 423 – 972 – 6760 (CELL)

ADMINISTRATIVE SUPPORT/BASIC BOOKKEEPING

SUCCESSFULLY COORDINATE WELL-DEFINED CLERICAL AND ACCOUNTING ACTIVITIES IN FAST PACED FRONT OFFICE ENVIRONMENT

OCCUPATIONAL QUALIFICATIONS

Customer Service & Support

Marketing & Advertising

Data Entry & Company Documentation

Results Driven & Solution Oriented

Account Payable & Receivable

Auditing & Taxes

Billing & Payroll

Key Account Management

SUMMARY SKILLS

Office Manager

Adjust well to diversity using awareness of the differences in culture, ability, personality, and interests of the individuals

Coordinate all front office activities to ensure smooth efficient flow of productivity is accomplished

Provide courteous friendly interaction with all customers and staff creating a positive work environment and company reputation

Input all company records in data base creating accurate files for clients and corporate reports

Answer telephone of all incoming calls and handling each situations according to priority and severity

Provide quality customer service in maintaining a positive company reputation by attentively listening and executing the proper actions to meet satisfactory expectations through continuous follow up

Promote & maintain a professional positive image of company while building collaborative internal and external customer relationships/human resources coordinate

Build strong customer relations by effectively communicating company product lines and services

Basic Bookkeeping/Accounting

Effectively multitask by prioritizing workflow in a highly productive strategic manner resulting in meeting deadlines

Interact with a variety of professional and lay personnel across multiple departments creating a team environment which cultivated mutual respect and support in keeping accurate financial data

Accurately input large amounts of data in computerized data tracking system properly generating key account activities statement and reports

Receive, record, and bank cash, checks and vouchers

Compile statistical, financial, accounting or auditing reports pertaining to expenditures, accounting payable and receivable, and profits loss es

Reconcile or note and report discrepancies found in records

Compliance liason for ALL departments to/from CEO/President

WORK HISTORY

JCPenney, Greeneville Commons, OUTSTANDING SALES ASSOCIATE/CUSTOMER SERVICE Greeneville, TN

Tusculum College INSTRUCTOR Service Learning Classes

TN ACHIEVES INSTRUCTOR TN PROMISE PROGRAM (State of TN)

Community & Volunteer Positions Greeneville, TN

Lady with the Huskies -CERTIFIED PET CARE TECHNICIAN (rescue*therapy*sledding)

Walmart - AWARD of EXCELLENCE-Superior Customer Service SALES CHAMPION 2016 Greeneville, TN

Local Nursing & Rehabilitation - strictly volunteer since 2005 Greeneville, TN

Kemron Environmental CERTIFIED NIOSH/OSHA LAB TECHNICIAN/microscopist Huntington, NY

GREENE ANIMAL LEAGUE.ORG- Founder, President & CEO, S/N MISSION, Offering

Educationional & Academic opportunity to local volunteers High School & College Students Greeneville, TN

Business Administrator/Fiscal Manager (LOWE'S Contractor) AV Flooring Company & Contratcors Greeneville, TN

Link Hills Country Club -TN ABC LICENSE (bartender/server/caterer) Greeneville TN

NYSE/NASD SERIES 7 - 16 years trader/sale & new acct /operations/research/compliance/analyst New York, NY

EDUCATION

Parson’s School of Design New York, NY

Xavier University Cincinnati, OH

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