Customer Service Support

altha ness

Career Overview

Highly enthusiastic customer service professional 7 years client interface experience.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Telephone inquiries specialist

Customer service expert

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Work Experience

CSR

January 2001 to December 2008

IRS - Austin, TX

Cross-trained and provided back-up for other customer service representatives when needed.Managed quality communication, customer support and product representation for each client. 16207 Edgerly Ct., Pflugerville Texas 78660

Home: 512-***-**** - Cell: 512-***-**** - ********@*****.***

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