Javon Baker

**** **** ******** *** *** **** Phoenix AZ 85037

Javonbaker25@gmail.com_314-393-6511

*SUMMARY*

Customer service and sale expert who identifies customer needs and delivers effective solutions to problems. Committed to providing high quality customer care to create a positive experience. Flexible and willing to learn new skills; Profession in appearance and strong work ethic. Personable and professional under pressure with a motivated and energetic nature.

*HIGHLIGHTS*

* Superior organization skills *Resolution-oriented *Dependable and reliable *Savvy negotiator *Effective team player *MS Office proficient *POS system operations *Dependable and reliable *Collaborative *Product Marketing *System Troubleshooting *Problem Solving

*EXPERIENCE*

V-LOUNGE PREMIUM VAPOR STUDIO, 09/2013-12/2016, OWNER –St. Louis, MO * Responsible for maintaining operation standards, customer service levels, and staff scheduling * Delegates tasks and implement policy and procedures to ensure superior customer service * Maintain and control inventory

BRENNTAG, 12/2011-12/2014, CUSTOMER SUPPORT/ SALES REPRESENTATIVE–St. Louis * Answered customer telephone calls regarding existing accounts * Make requested policy and account changes * Consult with customers to evaluate needs and determine best options * Counsel customers on options for service * Respond to questions and concerns about service, and escalate calls appropriately

SIGMA ALDRICH, 10/2009-11/2011, SALE REPRESENTATIVE/ CLERICAL ASSISTANT–St. Louis * Researched lost orders and traced shipments * Responded to customer inquiry calls, quickly assessing the consumers needs and problems * Help customers and merchants identify services/ products that best suited their needs * Consistently exceeded personal monthly quotas by as much as 50% * Won “Salesperson of the Quarter” for opening most new accounts

BALDOR ELECTRICS, 10/2006-9/2009, LEAD SALE REPRESENTATIVE/ CUSTOMER SUPPORT Interacting directly with potential, new and existing clients * Promoting products and services *Resolving face to face, telephone and email inquiries quickly and until completion * Informing customers of all the latest products * Taking ownership for clients from first contact to resolution *EDUCATION* * VATTEROTT, 10/2003-08/2005, BUSINESS MANAGEMENT * GATEWAY INSTITUTE OF TECH, 09/1999 TO 06/2003