Microsoft Office Technician

Work Experience

Hewlett-Packard Enterprise, Houston, Texas August 2013 – June 2017

Supervisor: Arif Siddiqui {****.********@***.***}

Test Technician

Conducted tests required to evaluate standard and special devices with minimal supervision

Supported other technicians, schedulers and engineers to complete assigned tasks

Performed CCT debug steps and/or troubleshooting steps on units with failure modes

Knowledge HPE ProLiant systems and ProLiant Server Storage solution domain

Implemented and configured a CA root server on UNIX for user identity management, multifactor authentication using smartcards, biometrics etc.

CSAT, Houston, Texas JAN 2013 – July 2013

Computer Repair Technician

Updated software for diagnostic testing on Dell computer

Examined diagnostic test failures and conducted troubleshooting activities

Advises customer call center concerning equipment operation maintenance or request approved for repair

Foxconn Computer Technology, Houston, Texas June 2006 – November 2012

Computer Repair Technician

Tested HP servers, workstations, desktops and laptops for hardware failures with DOS utilities

Upgraded hardware and software for laptops, desktops, and workstations

Examined diagnostic test failures and conducted troubleshooting activities

Computer Technology Solution, Houston, Texas March 2004 – May 2006

Computer Repair Technician

Updated software for diagnostic testing on servers

Evaluated technical issues and resolved customer concerns

Handled high volume of calls about software and hardware malfunctions

Technical Proficiencies

Certifications: A+ Certification, Core Hardware and Operating System Technology

Operating Systems: Windows 95/98/2000/2003/NT4/XP/Vista, Mac OS X

Hardware: Dell, IBM, HP, Macbooks, Servers, HDD motherboards, RAM augmentation, network cards, routers, hubs, switches, processors, video cards

Software: Microsoft Office Suite 2010/2007/2003, Adobe Photoshop, QuickTime, OneNote, McAfee, Norton, Linux

Protocols: TCP/IP, HTTP, FTP, WINS, DNS, DHCP, POP3, IMAP, Ethernet

Education

National Education Center, Houston, Texas

Associate of Applied Science in Electronic Engineering Technology, 1990

Successfully completed Solid State Devises, Micro Electronics, Digital Principles and Applications courses

Contact this candidate