Anita S. Borchers

**** * **** ****** *****

Independence, MO 64052

816-***-****

Email: ac2cy2@r.postjobfree.com

Career Objective: Administrative Assistant position supporting management with clerical responsibilities, public relations and customer service

Summary: Established skills in facilitation and communication with a commitment to a cooperative teamwork atmosphere

• Sincerely enjoy helping people

• Dependable; can be relied upon to accomplish assigned tasks

• Committed to career in office work; motivated to learn and grow in responsibility and business skills

• Ability to assimilate and implement established procedures Work History

03/13 – 02/17 Sheraton/Westin Hotels at Crown Center Kansas City, MO Guest Services Agent, PBX Operator. Assist guests with requests and needed services. Answer incoming calls and route to correct person. Log and dispatch engineers for repairs and work service calls. 10/10 – 05/12 Salvation Army Independence, MO

Administrative Assistant duties through work-study program of Metropolitan Community College Blue River. General office and clerical work.

03/10 – 05/11 Aramark Corporation Kansas City, MO

Food Vendor for Royal's baseball at Kauffman Stadium. This is seasonal employment, sales commission based.

06/06 - 05/07 and

03/10 - 08/10 Hampton Inn Hotel Blue Springs, MO

Employed as Houseman in 2006 to 2007. Duties included maintenance and upkeep of parking lot, swimming pool, lobby and community areas. Employed in 2010 as Breakfast Server. Resigned position when began attending college full time.

2005-2006 Allied Temporary Services Kansas City, MO Various temporary general office, clerical, administrative assistant positions in the KC Metro area. 01/05 - 06/05 Truman Medical Center Kansas City, MO Medical Records Clerk. Hired permanent from temporary agency to subcontract with ChartOne, but lost contract. Copied medical records for attorneys, individuals, medical personnel, filing medical records, answered incoming calls, receptionist, helped individuals requesting copies of their personal medical records. Training and compliance with HIPPA Laws.

08/04 – 01/05 Kimco Corporation Kansas City, MO

Receptionist, answer all incoming calls, data entry of weekly payroll from field employees for all JC Penney stores that we clean in the 4 state region (MO, KS, IA, NE), general office and clerical duties including filing, faxing, mail distribution and composition, monthly inventory of supplies and equipment, receive applications from potential employees and copy ID information for I-9 forms, receive all shipments from UPS and DHL as well as prepare shipments to send to field employees or home office in Chicago, IL. This position is only part- time. Hours worked 9am to 1pm Monday-Friday

10/04 – 04/05 Argus Health Systems Kansas City, MO Call Center Agent/Pharmacy Help Desk operator. Receive incoming calls from nationwide pharmacies needing assistance to process claims, call logging, problem resolution when claims are not paying, answering co-pay questions and specialty lines helping members with information on medications. This position is full-time.

04/03 – 06 /04 Consolidated Transfer and Warehouse - CTW N. Kansas City, MO Started as receptionist; answered and routed all incoming calls to correct personnel, greeted visitors, helped with billing and data entry of orders. Promoted to shipping/receiving clerk, customer service representative, inventory control, relief receptionist, occasional warehouse loading when short of personnel, sign in drivers, print, fax and data entry of Bill of Ladings, shipment tracking associated with both in and outbound loads, various other clerical duties including accessorial billing, monthly renewal for warehousing, federal express and UPS shipping, filing and reconciliation of billing discrepancies associated with warehouse customer accounts

01/01 - 12/01 Western Fireproofing Company of Kansas, Inc. Kansas City, MO Answered and routed all incoming calls, front desk of office, greeted all visitors, composed correspondence

(primarily contractors and vendors), prepared quarterly IFTA (International Fuel Tax Assessment) Reports based on driver’s log books, fuel usage per state of company fleet), processed daily mail, minutes of weekly management meetings, maintained and updated job/project records, filing, maintenance and procurement of office supply inventory, FedEx and UPS shipments of plans/designs to contractors, monthly corporate credit reconciliation

(2 Decennials) U.S. Department of Commerce Bureau of Census Kansas City, MO 5/98 - 7/00 Accuracy and Coverage Evaluation Regional Office (2000 Census) 3/88 - 5/91 Kansas City Processing Office (1990 Census) 2000 Decennial Census - Secretary for Regional Director: answered and routed incoming calls from public, other offices nationwide and HQ in Washington, D.C., responsible for production of monthly reports used in various projects and mass mailings, composed correspondence, arranged travel for field representatives as well as office personnel, lodging and accommodations for training sessions throughout six state region, reconciled monthly corporate credit card statements, handled UPS and FedEx shipping of supplies/materials for field offices and field representatives, responsible for weekly data entry of payroll for office and field personnel, Secretary to Assistant Regional Director 1990 Decennial Census - Payroll Clerk; responsible for data entry of weekly payroll for 1500+ field and processing office personnel, auditing and maintenance of annual and sick and compensatory leave records 2/96 - 5/98 North Kansas City Answering Service N. Kansas City, MO Operator for 500+ incoming lines for various types of businesses, took and relayed messages to client personnel during and after business hours, dispatch service calls (heating, cooling, plumbing, etc.), dispatch calls to on-call doctors from patients needing immediate call-back and referral, dispatch tow calls to drivers relaying information about location of vehicle, and type of services needed, voice mail transcription and transmission to alpha-numeric pagers of customers

Education:

08/10 – 05/12 Blue River Community College

Earned Associate In Arts Degree May 2012

Honor Roll, Dean’s List

01/04 - 05/04 Blue River Community College - On-Line Course Transportation and Operations Management

Course completed with an A

08/02 - 01/03 Northeast Missouri College - Chillicothe, MO A+ Certification Program

Completed over 600 Hours of Class and finished with an A 07/87 - 12/87 Longview Community College

Microcomputer Applications

Psychology 101

Completed both Courses with an A

Honor Roll with GPA of 4.0

References Available Upon Request

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