MARK STORZ

● * Pine Ridge Court ● Foxfire Village, NC 27281 ● 910-***-**** ● ac2cxu@r.postjobfree.com ●

Summary

Experienced and knowledgeable Information Technology professional seeking to contribute training and acquired skills in technical support and/or help desk role. Works well independently or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing customer and end-user help desk support. Able to easily identify and resolve technical issues and concerns, along with excellent communication and presentation capabilities.

Professional Certification: CompTIA A+

Relevant Professional Experience

PSAV Inc., Pinehurst, NC 03/2014 – Present

Audio Visual Technician

Set-up sound systems, video projectors, and theater lighting. Set-up, operate, maintain, and repair equipment to enhance live events. Provide technical support for tele-conferences, webinars, and conventions.

Best Buy Inc., Aberdeen, NC 07/2012 – Present

Sales/Computer Technician

Identified problems using advanced troubleshooting skills and repaired a wide range of computer hardware, software and operating systems.

Southern Software Inc., Southern Pines, NC 04/2014 – 07/2017

Computer Technician

Managed software for Police/Sheriff/City agencies (Dispatch, Mobile Dispatch, Police Reporting, Jail and Personnel Management).

Created server networks using SQL 2003, 2008, 2012, and 2016.

Remotely installed software such as Computer Aided Dispatch, Mobile Data Information System, Record Management System, Jail Management System, Resource Management, Financial Management System, and Mapping Display System. Troubleshot network errors, firewall errors, network conflicts, VPN and port number issues, windows permission issues, testing software.

The Village Chapel, Pinehurst, NC 09/2003 – 06/2010

Director of Christian Education and Technical Support, Youth Pastor

Responsible for all sound systems, video equipment & all computers.

Previous Experience

Furniture Liquidators, New Bern, NC 2002 – 2003

Assistant Manager

Tabernacle Baptist Church, New Bern, NC 2000 – 2001

Associate Pastor of Youth

Parkview Baptist Church, Morehead City, NC 1998 – 2000

Associate Pastor of Youth & Children

Sixteenth Street Baptist Church, Greensboro, NC 1995 – 1998

Associate Pastor of Youth & Education

Rolling Hills Community Church, Danville, CA 1992 – 1995

Youth Pastor

Education

Master of Divinity, Pastoral Concentration, Western Seminary, Portland, OR

Bachelor of Science in Public Administration, Minor in Communication, California State University, Sacramento, CA

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