Active Directory Technical Support
Resume:
Leilasadat Mirbagheri
**.**********@*****.***
ca.linkedin.com/in/leilasadatmirbagheri
Language : English, French
Profile
* ***** ** ********** ** the field of Information Technology; 5 years in IT support and 4 years in Administrative Information Systems
Detail oriented professional with exceptional multi-tasking and time-management skills
Excellent communication skills, written and oral
Problem solver, Responsible and Strong analytical skills
Technical Skills
Systems :
Installation, deploying, configuration and administration :
-MS-DOS, Windows 7, 8 and 10.
-Windows 2000, 2003, 2008 and 2012R2 Server/Core.
-Power Shell, Core DS command, Minimal Server Core.
-Microsoft Active Directory Services, Microsoft Exchange 2010 and 2013, Management of organization units (OU), user management and computer accounts, group policy management,GPO, DNS, DHCP, O365, File and Print server, Remote desktop, Disk quota, offline sharing, DC Child domain, IIS,FTP, File and Storage service, SSH and DFS, WDS, WinPE, WSUS, MAP and SCCM.
-VMware workstation, ESXi 5.5-6.0, vSphere client and vSphere web client clustering, vCenter Server, vMotion, Distributed Switch, NicTeaming, HyperV, RAID 1-5, Novell,Lotus Notes R6, TFS
Cisco :
-IPv4 Addressing, submitting, Vlans, STP, Etherchannel, Access list, VTP, DTP
-EIGRP, OSPF, RIP, RIPv2, DHCP, PPP, NAT
-SYSLOG server, TFTP server and Troubleshooting.
Linux :
Installation, deploying, configuration and administration :
-Apache, Samba, Alpine, Dovecot, Lamp, Sendmail, SSH, NFS, Webmin, DNS, DNS, Zone Transfer, DHCP, FTP,Wordpress.
-VOIP in TrixBox
Technical Support :
Ensure the repair and maintenance of hard and soft computer equipment :
-Preventive and corrective maintenance of servers, HP, Dell and SuperMicro.
-Troubleshooting Hardware and PC client troubleshooting
Education
2015-2016 AEC in Computer Network Administration
John Abbott College, Montreal, Quebec
2003 Bachelor in Computer Science*
Azad University, Tehran, Iran
* Comparative evaluation for studies done outside Québec: computer engineering and construction of computers
Professional Experience
2016(October – Peresent ): System Administrator
ERA Environmental Solution, Montreal, QC
Install new/rebuild existing Windows 2008 - 2012 R2 servers, configure Dell Server hardware, peripherals, services (AD,DNS, DHCP), settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Install and administrate and maintain Active Directory and Local Group policies (GPO)to enforce security requirements and standards.
Install and administrate and maintain VMware Vcenter .
Perform Office365 Administration and MS Exchange 2008-2013.
cloud services and applications
Maintain Avaya VOIP system.
Monitor the corporate network infrastructure including firewalls, routers and switches (Fortigate).
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.(VEEAM, SAN)
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.(Netwrix)
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure/add new services as necessary.
Troubleshoot server operating system, network hardware and problems reported by users.
Write technical and operational Management Documentation and keep all documentation up-to-date related to IT activities.
2016(June – September ): System Administrator
Targray Technology International, Montreal,QC
Install and administrate and maintain Active Directory and Local Group policies to enforce security requirements and standards(AD, DNS, DHCP, print service)
Creating Servers and Systems documentation, Building hardware and software inventory and Verifying software licensing via MAP and SCCM.
Research and plan to deploy WDS and MDT and SCCM to all around Company.
Install, configure and administer WDS Servers
Blackberry enterprise services server
2015(June - August): Network Technician and Technical support
Carrefour Jeunesse-Emploi Centre NDG, Montreal,QC
Work on Active Directory accounts and users
Assist the Network Technician in daily computer support responsibilities
Configure email accounts
Provide level 1 technical support to users in the computer area
2007-2014: System Administrator
Ministry of Culture, Tehran, Iran
Install, configure and administer Microsoft Active Directory, DNS, DHCP and Exchange
Update and monitor IT user accounts
Responsible for Active Directory accounts and users
Install and configure systems, Windows XP, Vista, 7, 2000, 2003 and 2008 servers.
Install, configure and administer Symantec Antivirus, Norton and Kaspersky servers
Maintain antivirus levels up to date on all machine company wide.
Install and maintained HP server.
Supervise the progress of the network and automation system to other centers.
Provide Installing and Maintainance Linux Servers
Provide Level 1, 2 and 3 technical support
Troubleshoot technical problems and implemented solutions
Provide technical support via helpdesk systems for a wide range of internal and external applications
Solve computer problems on site, remotely and by telephone.
Computer hardware repair and maintenance
Follow up on projects with Word and Excel files.
Prepare reports, manuals and other documents on the state of exploitation and maintenance .
Write user guides for various computer equipment.
2007: Network Technician and Maintenance
Avazhang System Co, Tehran, Iran
Maintain up-to-date Antivirus levels on all machine company wide.
Update and monitor IT user accounts.
Work on Active Directory accounts and users
Install and repair computer equipment : PC, Laptop, Monitor, Printer.
Install and configure systems, Windows XP, Vista, 7, 2000 and 2003
Answer user calls and solve problems on site or by phone.
Provide user support (Help Desk), Level 1 and 2.
Provide technical support via helpdesk systems for a wide range of internal and external applications
Work with team viewer to remote the costumer’s desktops
Participat in the development of logical and physical specifications.
2005-2007: Technician computer maintenance
ParsKhazar Co, Tehran, Iran
Maintain Antivirus up to date
Configure and maintain Active Directory and Exchange 2010
Perform Backups
Provide support levels 1 and 2 to users.
Troubleshoot technical problems and implement solutions
Provide technical support via helpdesk systems for a wide range of internal & external applications
Train employees and assist them in the daily work.
Work with team viewer to remote the costumer’s desktops
Provide support levels 1 and 2 to users.
Perform maintenance of computer equipment, PC, Laptop, Monitor and Printer.
Install, configure and maintain HP and SuperMicro servers.
Other Training
2016: Cisco Certified Network Associate (CCNA) Routing and Switching
2015-2016: Network Administration, John Abbott College, Montreal
2015: English, French course at UdeM, Montreal
2014: Business creation (Entrepreneurship), Montreal
2014: Service HP ProLiant ML / DL / SL Server, Iran
2011: LPIC-1 Linux, Iran
2010: FPGA Field Programmable Gate Array, Iran
2009: Planning, Implementing, and Maintaining a Windows Server Active Directory Infrastructure MS, Iran
2008: Implementing, Managing, and Maintaining a MS Windows Server Network Infrastructure, Iran
2007: D-Link Switch workshop, Iran
2004: MS Windows Server 2003, Iran
2004: MS Windows XP Professional, Iran
2004: Network Essentials, Iran
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