Manager Customer Service
Resume:
Bernadette Orona
*** ***** ** *** *** • Dallas, TX 75204 •
**************@*****.*** •
Summary of Qualifications
Strong public speaking skills with the ability to communicate with diverse backgrounds
Ability to meet deadlines and perform exceptional work while in a fast paced environment
Proficiency in critical thinking and leadership skills as well as time management, scheduling and project management
Bilingual at a native level in both English and Spanish
Strong computer skills including but not limited to Word, Power Point, Outlook, Excel and Photoshop
Ability to work independently as well as in a team setting
Experience
University of North Texas Denton, TX 04/2015 – 04/2017
Academic Advisor II
Advise current students/prospective students in multiple settings from diverse backgrounds regarding degree requirements, academic standing, and university policies
Preparation of documents including, degree plans, transcript evaluations, and graduation applications
Assist with presentations and advising for orientations for transfer, freshman and major changer students
Evaluate transfer work to determine applicability with accuracy and attention to detail
Responsible for eliminating discrepancies pertaining to student’s major within the college
University of North Texas Denton, TX 08/2014 – 04/2015
Administrative Specialist III
Assist students complete their Free Application for Federal Student Aid (FAFSA)
Participate in day/night/weekend college fairs, orientations, and other events as needed
Resolve financial aid awarding issues by utilizing policy and procedures and making counselor referrals as necessary
Serve as a liaison between students/parents and other university personnel and related federal and state agencies
Provide a high level of customer service to frustrated and upset students in order to find a solution within the scope of the office resources and policies
Reply to a high volume of emails in a timely manner not exceeding forty-eight hours
Tower Ridge Apartments Corinth, TX, 10/2013 - 08/2014
Lead Leasing Consultant
Interview prospective tenants and record information to determine needs and qualifications.
Accompany prospects to model apartments and discuss services available and terms of use.
Complete lease form or agreement and collect rental deposits.
Create and distribute necessary correspondence for the Property Manager.
Assist property manager and assistant manager in preparation of nightly and weekly reports, resident communications, move-out inventory, market surveys, etc.
University of North Texas Denton, TX 08/2012 - 11/2013
Eagle Ambassador
Lead tour groups providing on site lectures in a variety of topics while ensuring all needs of participants are met on a daily basis.
Serve as a positive role model for prospective students and be capable to answer all questions UNT related to make them feel comfortable and welcome.
Student recruiter for the Admission’s office.
Education
University of North Texas Cum Laude May 2014
B.A. in Journalism 3.68 GPA
Organizations & Affiliations
University Counselor Advisor Network, Historian August 2016 – Present
Public Relations Committee, Chair August 2016 – Present
Advisor Recognition Committee August 2016 - Present
Access Student Mentor August 2014 – Present
National Association of Hispanic Journalist May 2013- May 2014
Honors & Awards
Region 7 Excellence in Advising - New Advisor Certificate of Merit Winner Dec. 2016
UCAN outstanding Service Award - New Advisor May 2016
Eagle Ambassador of the Month Feb. 2013
Dean's List Fall 2012, Fall 2013, Fall 2014
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