Management Customer Service

Larry R. Crosby II

Austin, TX ***** **.***********@*****.*** 512-***-**** https://www.linkedin.com/in/larry-crosby-57198148

Business Consulting & Operations Management

Ambitious and results-focused leader with 5+ years of managerial experience and demonstrated success initiating and implementing positive change to optimize efficiency and effectiveness of day-to-day business operations. Strong, dynamic leadership talents with the capacity to build, develop, and motivate high performing teams committed to meeting customer needs and achieving operational excellence. Finely tuned analytical, critical thinking, and problem-solving skills with advanced financial acumen and decision-making abilities. Articulate communicator and negotiator; skilled in cultivating long-lasting relationships across all organizational levels. Proven expertise in:

Operations Management

Continuous Process Improvement

Budget Development & Monitoring

HR & Performance Management

Risk Management

Customer/Vendor Relations

Strategy Development & Implementation

Cost Containment & Reduction

Profit & Loss Management

Staff Leadership & Development

Inventory Control

Regulatory Compliance

PROFESSIONAL EXPERIENCE

Private Practice- Austin, TX

Business Consultant, 10/2015 to Present

Deliver operational and financial counsel to a wide range of companies across multiple industries, including Construction, Technology, Accounting, Merchant Services, and Transportation & Logistics Services.

Collect and analyze client data to determine business weaknesses and opportunities, formulating business growth and development strategies to resolve issues, create value, and maximize performance. Guide bankers and financial professionals in accessing specialized merchant processing services and assist businesses in streamlining and decreasing merchant service fees/expenses. Connect contractors and service providers with industry-leading CPA and advisory firm, introducing unique and beneficial tax strategies and incentives.

Key Accomplishments:

Identified and procured operating cost reductions within 4%-50% range for various client companies.

Implemented sales and operating procedures, increasing client company revenues and profits between 5% and 30%.

Walmart – Overland Park, KS

Assistant Store Manager, 3/2015 to 1/2017

Directed front-of-store operations involving oversight of P&L management, merchandising, customer service, and maintenance for Division 1 store producing annual revenue of $110 million.

Provided leadership and direction to team of 150+ staff members, facilitating maximization of store performance, optimizing operational efficiency, and ensuring adherence with company standards. Headed budget development and management, accurately forecasted staffing needs, and steered recruitment and hiring efforts. Administered accounting and bookkeeping functions, supervised office operations, and maintained precise control over $4 million in inventory.

Key Accomplishments:

Devised and implemented new departmental processes, reducing shrink from 3.7% to 1.8%.

Led recruitment and selection process, resulting in hiring 110 employees, six area supervisors, and two accountants.

Surpassed company sales goal by 4.5% in 2016, generating an increase of 8.5%.

J.B. Hunt, Kansas City, MO

Regional Fleet Manager, 1/2014 to 3/2015

Oversaw five-state regional transportation operations, efficiently moving goods through supply chain and leading, coaching, and developing team of 100 drivers and seven salaried managers.

Held regional P&L accountability, including cost control decisions. Guided risk management of facilities, equipment, and personnel by enforcing DOT, OSHA, Worker’s Comp, and related regulations, policies, and procedures. Partnered with customers and account managers to identify client needs and deliver value-adding solutions; performed account reviews and audits to ensure operational adherence to contract terms and budgeted expenses.

Key Accomplishments:

Boosted productivity, efficiency, and service delivery by employing total quality management (TQM); monitored and retrained drivers to modify driving habits, increasing fuel efficiency by 3.5%.

Identified, designed, and implemented programs for continuous improvement and customer satisfaction.

Carried out on-site client visits, fostering and fortifying relationships to grow business and cultivate customer loyalty.

Prepared region’s annual budget and conducted audits to evaluate actual performance versus budgeted expenses; presented feedback regarding required budget modifications.

Developed fleet purchasing and leasing strategy; coordinated schedule to achieve balanced aging cycle.

Streamlined reporting procedures, slashing approval delays by 30% and improving vehicle uptime.

Initiated and negotiated subcontracting agreements with shipping carriers.

Federal Express Freight – Edwardsville, KS

Operations Supervisor, 3/2011 to 1/2014

Played a key role in overseeing dock operations, achieving productivity standards, and managing terminal personnel to meet customer needs and attain company goals.

Arranged employee work schedules and delegated daily assignments, clearly communicating objectives and performance expectations. Appraised staff performance, appropriately rewarding and disciplining drivers and employees. Executed administrative functions, including printing delivery receipts, manifesting shipments on trailers, billing freight, and tracing shipments.

Key Accomplishment:

Increased trailer load average by 3,500 lbs. and 6 pieces of freight, significantly cutting costs and improving efficiency.

~ Additional experience as Substitute Teacher with KIPP Austin (1/2017 to Present). ~

EDUCATION

Master of Science in Business Administration, 2015

University of Phoenix

Bachelor of Science in Business Administration, 2012

Friends University

TECHNICAL PROFICIENCIES

Microsoft Office Suite, Kronos, ADP, Oracle, Citrix, PeopleSoft, OMD, O’Neil Road-Net, ERP/WMS

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