Information Technology Support
Resume:
Walter Varner
Technical Support Professional with 7 years experience supporting clients by phone, in-person and remotely with expertise in MS Office, Windows 10, Active Diretory and Hyper-V as well as the installation, configuration and support of Windows machines.
******.******@*****.***
EXPERIENCE
World Bank, Washington, DC Senior Information Technology Specialist
December 2016 - PRESENT
As an Senior Information Technology Specialist, I focus on Software Support and Installations as well as Hardware Support and Installations in a Windows 7 and 10 environment. In addition, I also train new IT staff in technical procedures and did the Technical Writing for parts of our Training Manual.
World Bank, Washington, DC Information Technology Specialist
July 2014 - December 2016
As an Information Technology Specialist, I focused on Software Support and Installations as well as Hardware Support and Installations in a Windows 7 and 10 environment. Scheduled and supported audio and video conferencing using
Citrix Receiver, Adobe Connect and Cisco Webex for clients in the US and overseas.
World Bank, Washington, DC Information Assistant
October 2010 - July 2014
As an Information Assistant, I focused on Software Support and Installations as well as Hardware Support and Installations in a Windows NT, Vista and 7 environment. Performed remote assistance using GoTo Assist. Lead team responsible for AV Presentation support.
EDUCATION
Lincoln University, Lincoln University PA Bachelor of Science, Communications
1988 - 1992
SKILLS
Installation, Configuration and Troubleshooting Windows Computers
MS Office Suite, with expertise in Word and Excel.
Technical Writing and Training
BMC Remedy & McAfee Help Desk
Certifications
A+, Prometric Services, 1999
Net+, TrainACE 2017
ThinkPad T470s / ThinkPad T460s (RTPW1650), Lenovo 2017
ThinkPad X1 Carbon 1st Gen (RTPW1080), Lenovo 2017
ThinkPad X1 Carbon 2nd & 3rd Gen. (RTPW1240), Lenovo 2017
ThinkPad Service Training (RTD08), Lenovo 2016
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