Technical Support Technician

Umeng Ndifreke Arnold

**/** ****** ******, *** governor’s road,

Ikotun,

Lagos, Nigeria.

***-812-***-****, 234-8160261300.

*************@*****.**.**

***********@*****.***

Objective

Seeking a challenging position in an organization where my skills are utilized in developing and maintaining mobile devices and provide opportunity to learn new skills with which I could serve the organization in an effective and efficient manner.

Summary of Responsibility

Repair, installing, upgrading, configuring, maintenance of desktop and notebook computers.

Operating system: Windows NT/2000/XP/Vista/win 7/win 8/win 8.1/win 10 and Mac X

Applied knowledge of LAN and WAN Technologies.

All level repairs of Tablets, Smartphone and GSM/CDMA mobile devices.

Advance knowledge of software solution with third party and OEM dongles on Tablets, Smartphone and GSM/CDMA mobile devices.

Extensive knowledge of technology terms and developments.

Exceptional customer service skills.

Ability to write engaging technical documents to assist users in software usage.

Demonstrated ability to communicate electronically and in person with end users experiencing difficulties in computer system. Well versed in consulting user guides, hardware manuals and other documents to research and execute solution.

Fault finding to component level and test to manufacturers standards using approved diagnostics.

Able to meet response times and give customer support and advice on preventative maintenance.

Experience

Technical Support Technician (mobile devices)

Modorsey servicing company limited (2003-2007)

Moloney Obalende Lagos

Responsibilities:

Troubleshooting, Servicing and Repairs of all brand of GSM Handset/FWT at highest level of repairs.

In charge of resolving software issue with OEM dongles.

Testing the handsets for any related faults.

Providing technical support to customer care service team.

Technical Support (Mobile Devices)

Starcomms Plc (2007-2014)

Bode Thomas Surulere Lagos

Responsibilities:

Performed Troubleshooting, Maintenance, Programming and repairs of all CDMA mobile devices.

Using OEM dongles to resolve CDMA devices with software issue.

Checking mobile devices within warranty.

Preparing monthly report for both sales and repaired products.

Providing technical support to customer care service team.

Installation and configuration of 1x, 2G and 3G internet modems on all kind personal computers both for walking customers and at customer’s site.

Giving feedback to customer care team on repaired and non-repaired devices.

Technical Support Technician (Mobile Devices)

Ringo Telecommunication Limited (01/2015-01/2016)

Allen Avenue Ikeja Lagos

Responsibilities:

Servicing of all Smartphone’s at highest level of repairs.

In charge of handling all software related issue on all brand of Smartphone.

In charge of training all out station Staff (Technician) on manufacturers OEM software on all mobile devices.

Using of OEM PST tools to resolve mobile devices with software issue.

In charge of fixing all faults (Hardware and Software) on Iland Genesys Smartphone.

Checking of Smartphone within warranty.

Preparing monthly report for repaired devices.

Technical Support Technician (Mobile Devices)

Digitech Repair Hub (02/2016-11/2016)

Allen Avenue Ikeja Lagos

Responsibilities:

Troubleshooting, Maintenance, software Update and repairs of all mobile devices e.g Tablets, Smartphone, PDAs etc

Technical Support Technician (Mobile Devices)

LTC Africa (12/2016-Present)

Ikotun Lagos

Responsibilities:

Troubleshooting, Maintenance, software update and repairs of all mobile devices.

Preparing and sending of monthly report on all repaired Mobile Devices.

Education DATE

St. George’s Boys Primary School Ikoyi Lagos Nigeria 1989-1994

Falomo High School Ikoyi Lagos Nigeria 1994-2000

Yaba College Of Education Yaba Lagos Nigeria 2001-2003

Educational Qualification

First leaving School Certificate

Senior Secondary School Certificate

National Diploma in Electrical Electronics Engineer Yaba College of Technology

Other Certifications

Mcdorsey Certification (Software and Hardware Technician)

Fortuneship Certification (Software and Hardware Technician)

Training

Received special training from major GSM/CDMA Smartphone manufacturers while working with Mcdorsey Servicing Company and Ringo Telecommunication limited.

Huawei

Samsung

Bird

Hisense

Haier

LG

ZTE

Motorola

FortuneShip (MTN Sm@rt series)

AG mobile phones

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