Manager Human Resources

OBJECTIVE STATEMENT

**-****, ******-***** ********** & Human Resources professional seeking a leadership opportunity. I have enjoyed both client-site and free-standing branch management leadership roles in the staffing industry including multiple branch implementation and operation. My experience includes full-desk recruitment, both high-volume and niche, in addition to full-cycle duties from sourcing strategies through Day-1 onboarding. I have a proven record of accomplishment in building successful client-agency partnerships, by providing face-to-face accountability to all stakeholders. High-level interaction included development and presentation of needs analyses and quarterly and/or year-end business reviews. Performance measurements were consistently acted upon resulting in overall improvement in critical success factors.

SOFTWARE SKILLS

Demonstrated expert skills in the entire Microsoft Office Suite including advanced skills in Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint Tableau, WebEx, and Access. Advanced skills in numerous talent acquisition systems such as Taleo, Workday, Kenexa, HRIS, Brassring, ACT, Ultipro and PeopleSoft. Skilled at executing complex Boolean searches for niche positions.

EDUCATION

Southern Methodist University Dallas, Texas, 1998

Double Bachelor of Business Administration: Marketing and Organizational Behavior/Business Process

University of North Texas Dallas, Texas 2006-2007

21 hours toward MBA, Human Resources Management with emphasis on Mediation and Negotiations

Liberty University MBA in Human Resources in progress

Expected Graduation Date: May, 2018

Contract Corporate Recruiter Assigned to the following companies:

July,2012-Present

McKesson, Inc Carrollton, Texas

Progressive Waste Solutions Dallas, Texas

Nationstar Mortgage – Coppell, Texas

IBM United Healthcare RPO – Frisco, Texas

Ocwen Financial Services – Coppell, Texas

Humphreys and Partners Architects, Dallas, TX

Full-desk recruitment, both high-volume and niche, in addition to full-cycle duties from sourcing strategies through Day-1 onboarding.

Consistently scored over 95% in end-user satisfaction surveys for client and candidate experience at IBM

Reduced Home Retention Call Center at Ocwen, to turnover by 15% in 6 months

Spearheaded high-volume, class-based training for Closing Coordinators in order to open up 3 additional portfolio verticals and fill 45 open seats at Ocwen in Houston.

Developed a deep pipeline of key talent for the Originations team at Nationstar, strategically planning for attrition with the AVP’s and staffing up training classes accordingly.

Assisted in roll-out of Taleo Enterprise Edition, functioning as subject matter experts, conducting test groups, troubleshooting on-site interface deficiencies and reporting results to application administrators. Following the team rollout, I was also responsible for training all new staff on the application.

Thrived as Taleo Enterprise Edition Subject Matter Expert. Duties included forming & conducting test groups prior to upgrade roll-outs, customizing dashboards, views, reporting and functionalities for base users up to high-level interface and ongoing team support.

Client relationship manager at IBM with 50-100 accountabilities, responsible for full-cycle talent acquisition from candidate identification to on-boarding.

Kelly Services Coppell, Texas Feb, 2007-Jan, 2012

Onsite Branch Manager at Broadridge Financial Solutions

Managed 3-member office partnership, recruiting position titles from mail sorters up to Finance Dept Management roles.

Used creative recognition programs to accomplish record-breaking attendance rates for 2nd and 3rd shift.

Compiled all data for weekly client usage reports, including all payroll reporting, quarterly and annual business reviews for top-management audiences around the country.

Required to manage branch Profit & Loss statement, including reducing SG&A expenses. Compiled evidence for Kelly Services to increase mark-up rate to Broadridge based upon increasing benefits burden, wide variations in monthly usage, making it more difficult to forecast budget.

Participate in job fairs and hiring events, identifying emerging talent and collaborating with the appropriate Talent Acquisition partner to meet their needs.

Volt Services Group DeSoto, TX & Mabank, TX Sept, 2003-Jan, 2007

Multi-Branch Program Manager at Caterpillar’s Solar Turbines division

Transitioned the account from Manpower’s team to Volt’s team with 100% employee retention.

Drafted and maintained Policy & Procedure manual for multi-office operations, allowing uniformity, maintaining accountability, and helping to manage client expectations.

Reduced turnover rate at Caterpillar from over 22% to below 8% after implementation in 2003

Negotiated complex salary, incentive, and benefits packages with a 97% success rate.

Participated in 6-Sigma™ projects, acting in roles ranging from Green Belt™ up to Subject Matter Expert™ (SME) at Caterpillar to improve safety outcomes

Recreated sourcing strategies to affect outcomes such as improving pre-hire assessment pass rate from 64% to 95%, saving more than $4500/month in testing fees.

Facilitated and managed payroll process for onsite contingent staff including solving complex payroll errors to prevent billing discrepancies.

Responsible for high-volume results from light industrial, administrative support, financial analyst, and project management candidates, to skilled trades, including welders, CNC Machinists, A&P Mechanics and Licensed Material Handlers.

Responsible for executing policies, procedures and reporting on EEO, OSHA, FLSA and OFCCP compliance.

Conducted Kaizen events with outstanding results in safety, conformity and performance.

Coordinated and led the Weight Watchers at-work program at Caterpillar with enrollment exceeding 35 members and weight loss totaling over 500 lbs.

Todays Office Staffing Dallas, Texas Sept, 1999-Sept, 2003

On-Site Branch Manager at Affiliated Computer Services

Responsible for setting weekly goals for fill rates, quality standards, show-up ratios and a plethora of other data for which the client asked.

Awarded Platinum Achiever’s Club at Todays Office Staffing, recognition for branch profitability (measured in Gross Margin vs. Targeted Goals) and Quality (measured in blind surveys completed & returned to home office). Two-time winner of this award.

Developed and maintained strategic sourcing partnerships to effectively manage line of succession and staffing plans.

Assessed need for standardized training after a transition from 50 employees to 150. Researched and assessed the need for state and federal compliance training and implemented that plan.

Dismantled and reassembled outdated Employee Handbook for distribution to all employees.

Performed all duties of full-cycle recruiting, including on-boarding new employees.

Recruited for high-volume, financial services positions while developing and retaining current staff.

Developed and executed highly successful performance evaluation and compensation programs

Implemented a new payroll system for over 300 employees. I was responsible for all steps of the process from roll-out to end user training as well as developing measurements by which the new system would be evaluated after implementation.

Coordinated staff training program, analyzed results to measure return on investment.

Developed a monthly master schedule for 3rd shift staff, successfully meeting budgetary goals and service level agreement deadlines.

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