Human Resources Employee Relations

Jan Sherrick, MA, PHR, SHRM-CP

**** *. ******* *** *******, OK 73064

Cell: 405-***-****

email: **************@*****.***

LinkedIn Profile: https://www.linkedin.com/in/jansherrick SKILLS

Human Resources Management, Hiring, Developing Standards, Implementation of Products and Services, Foster Teamwork, Management Proficiency, Managing Profitability, Promoting Process Improvement, Quality Assurance, Building Relationships, Organizational Astuteness, People Skills, Retaining Employees and Clients. Industries

• IT Companies, Government Contractors, Engineering firms, Dental offices, Physician offices, Eyecare offices, Home Healthcare, Oil and Gas, Masonry, Manufacturing, Law offices, Car Washes, Restaurants, Real Estate, Casinos, and many more.

Strategic Human Resources

• Develop organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives.

• Implements human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations.

• Manages human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change. People Management

• Supports management by providing human resources advice, counsel, and decisions; analyzing information and applications.

• Develop human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.

• Manage schedules, train, mentor, and guide subordinates. Project Management

• Accomplishes special project results by identifying and clarifying issues and priorities; communicating and coordinating requirements; expediting fulfillment; evaluating milestone accomplishments; evaluating optional courses of action; changing assumptions and direction. Compliance

• Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions. Research and Organizational Development

• Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.

• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Updates job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. WORK EXPERIENCE

Staff One (PEO), HR Implementation Manager / HR Manager May 2013 – August 2017

• Operations organizational strategies by identifying and researching HR issues; contributing information, analysis, and recommendations to org strategic thinking and direction; establishing HR objectives in line with org objectives.

• Implements HR strategies by establishing department account-abilities, including talent acquisition, staffing, employment processing, compensation, benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations.

• Manages HR Operations: recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change. Supports management by providing HR advice, counsel, and decisions; analyzing information and applications.

• Develop HR Operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.

• Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.

• Accomplishes special project results by identifying and clarifying issues and priorities; communicating and coordinating requirements; expediting fulfillment; evaluating milestone accomplishments; evaluating optional courses of action; changing assumptions and direction.

• Guides management and employee actions by researching, developing, writing, and updating policies, procedures, and guidelines; communicating and enforcing organization values. Lenape Entertainment (Casino), HR Manager February 2013 – April 2013

• Develop operations organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives.

• Implements human resources strategies by establishing department account-abilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations.

Manages human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.

• Develop operations human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.

• Supports management by providing human resources advice, counsel, and decisions; analyzing information and applications.

• Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.

• Skills/Qualifications: Human Resources Management, Hiring, Developing Standards, Foster Teamwork, Management Proficiency, Managing Profitability, Promoting Process Improvement, Building Relationships, Organizational Astuteness, People Skills, Retaining Employees. Flight Services (Airline), General Manager October 2012 – February 2013

• Responsible for duties at operation such as hiring/terminations, counseling, administrative duties, client relations, FAA/TSA relations, training, payroll processing, client invoicing, scheduling, and employee relations.

• Manage up to 30 employees, both full and part time.

• Train/retrain all personnel in airline/airport procedures, safety procedures, and company policies and procedures.

• Responsible for the scheduling of all airport employees insuring adequate coverage.

• Maintain good employee relations at airport sites. Handle employee problems in an efficient and effective manner.

• Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.

• Utilize appropriate communications channels and maintain records, reports and files.

• Adhere to company policies and procedures and participate in achievement of company objectives.

• Utilize company equipment, supplies and resources in a conscientious, cost effective manner.

• Perform quality assurance service audits as directed to conform to client specifications and/or procedures. DRG (Government Contractor), Facility Security Officer February 2012 – August 2012

• Ensure adherence to the provisions of personnel processed for access to a SAP meet the prerequisite personnel clearance and/or investigative requirements.

• Oversee information management systems for SAP used to facilitate the control of requisite information within each SAP.

• Establish/oversee visitor control program

• Prepare Standard Operating Procedures

• Establish reproduction and destruction capability of SAP information.

• Ensure adherence to special communications capabilities within the SAPF.

• Ensure the conduct of program indoctrination and annual refresher, briefings and debriefings of personnel.

• Establish and oversee specialized procedures for the transmission of SAP material to and from Program elements.

• Manage companywide Security Awareness training program.

• Investigates security violations and prepares reports specifying preventive action to be taken.

• Processes personnel clearance actions utilizing the Joint Personnel Adjudicating System (JPAS).

• Input and monitor classified visit requests in JPAS.

• Interface with government customers on security related issues.

• Preparation, management, and interfacing with DSS during audits.

• Provide guidance for Certification and Accreditation of computer networks using government standards.

• Prepares manuals outlining regulations and procedures for handling, storing, and keeping classified information.

• Provide oversight and direction for the granting of personnel and visitor access to classified material.

• Reviews and ensure compliance of DOD security regulations that apply to company operations. Visible Achievements:

• Management of security related staffing needs in accordance with company and customer requirements.

• Management of security training while focusing federal requirement and creating a new and more widely- review “Security Byte” newsletter-style monthly training initiative. IS Technologies, LLC (Government Contractor), HR Administrator October 2000 – February 2012

• HR Duties: Oversee Human Resource Department for a Top 2 Fastest Growing Company in Metro Oklahoma

(over 350 employees), compete all Generalist duties such as orientation, on-boarding, benefit administration and industrial security processes.

• Worked closely with both FAA and DoD Clients, holding a current security clearance with both.

• Manage staffing, recruiting, employee relations and am available to assist supervisors regarding policy and procedural issues.

• Responsible for all employee relations issues, including annual pay, promotions, layoffs, and disciplinary matters.

• Was responsible for applying incoming payments and adjustments to the appropriate accounts and for making sure the balances on the accounts are up to date and accurate so that future billings can be processed accurately.

• Ensured benefit billings were accurate and properly applied with enrollments and changes.

• Applied the principles, theories, and concepts of accounting to assignments such as preparation of journal entries, reconciliations, and preparation and analysis of financial data at a high level of proficiency and productivity.

• Manage exit interviews.

• Manage the following programs as examples of my knowledge-base: Affirmative Action, E-Verify, JPAS, Equal Opportunity Employment, Hire Vets First, Trade-Show Marketing, and Benefit Management, etc.

• Prepare and apply the Equal Opportunity Employment and Affirmative Action policies to all personnel actions to obtain foals and manage the program objectives.

• Coordinate with finance staff to ensure proper billing and collection of contractual revenue.

• Maintain computer database for the contract management system.

• Assisted as liaison between company and subcontractors.

• Contract file maintenance.

• Assisted in bid proposals, Request For Proposal reviews, then implemented new contract after win State of OK Used Motor Vehicle and Parts Commission (State Agency), Admin Assist. January 1999 – October 2000

• Provide administrative support to a department and/or Manager. Duties include general clerical, receptionist and project based work. Project a professional company image through in-person and phone interaction. National Technical Services (HVAC/Plumbing), HR Manager 1998-1999

• I managed all aspects of employee relations regarding employee complaints, annual reviews, benefits management, enrollments, EEO, Affirmative Action, DOL compliance and many other related duties. America Online (ISP), Customer Care Consultant – Lead 1996-1998

• Process cancellation calls with courtesy and professionalism. Managed members’ phone queries promptly and efficiently, and in accordance with company procedures. Maintained target levels of productivity and performance including idle times, save rates and other performance metrics. Maintained a good team and working environment through assisting fellow employees and participating constructively in team meetings.

• Significantly improved quality assurance to exceed company standards.

• Managed all escalated customer calls. Team members would contact me if a call was deemed escalated by either extreme issues or angry customer relations concerns.

• Assisted in the development and coordination of sales team members to accomplish company goals and objectives.

• Won numerous top sales awards, attended many monthly sales meetings/awards presentations.

• Hired and trained over 300 sales team members within one year of service. EDUCATION and CERTIFICATIONS

PHR (Professional in Human Resources) Certification June 29, 2006 Through March 31, 2019

#600685833

SHRM – CP SHRM (Certified Professional in Human Resources) Certification January 5, 2015 Through December 31, 2018

#00926964

Masters of Arts Degree in Criminal Justice Administration and Management May 2006 Bachelors of Arts in Journalism, Emphasis in Public Relations December 2001 Associates Degree in Journalism December 2000

Have held a Top Secret Government Security Clearance and a Public Trust issued through the Federal Aviation Administration.

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