DAVID P. MARTIN

*** *. *** ****** ********, IL **559 630-***-**** ac2cst@r.postjobfree.com

PROJECT MANAGEMENT PROFESSIONAL

AREAS OF EMPHASIS: GATHERING REQUIREMENTS, SERVICE LEVEL AGREEMENTS, CLIENT MANAGEMENT Project Management Professional with more than 20 years of experience seeking a new opportunity. Extensive experience managing all aspects of complex projects from inception through completion. Well-developed skills gathering requirements and defining project scopes, creating project timelines and milestones, assessing risk, working with cross-functional teams, managing project budgets, and ensuring that projects are completed on time and within budget. Dedicated leader with excellent communication skills and a proven track record of success managing up to 40 projects simultaneously, meeting service level agreements, and maintaining consistent communication with key client accounts to ensure overall customer satisfaction.

AREAS OF EXPERTISE

Project Management

Managing Cross-Functional Teams

Service Level Agreements (SLAs)

Defining Project Scopes

Creating & Managing Project Budgets

Vendor Relationship Management

Project Timelines and Milestones

Project Risk Management

MS Project

EXPERIENCE

VERITAS DOCUMENT SOLUTIONS, Buffalo Grove, IL 2016 – Present A leading commercial and digital print solutions company and a division of RR Donnelley. Project Manager

• Manage up to 40 projects simultaneously in a fast-paced manufacturing environment. Projects involve creating compliance-based communication initiatives for Fortune 500 Healthcare Benefits clients.

• Act as a liaison between sales, customer, and production to keep projects on schedule and within budget while maintaining top quality work for the largest client in the company.

• Work closely with IT Project Managers, Database Administrators, Data Processing Specialists, Pre- Press/Variable Data team, Account Manager, and Manufacturing Quality Assurance to ensure projects are completed on-time and within budget.

• Serve as the primary point-of-contact for all departments in managing multiple projects; responsible for meeting SLAs, managing the Iron Triangle (Cost, Schedule and Scope), and maintaining consistent communication with clients.

• Utilize a variety of proprietary software tools to manage project schedules, billing, production control, and inventory, as well as a customer portal to take orders and process client communication.

• Manage projects through all phases of the project lifecycle and ensure key milestones and deliverables are met.

• Follow up with customers following project completion and delivery to ensure overall customer satisfaction.

• Manage multiple tasks simultaneously and establish priorities to make sure all deliverables are met in a timely manner in order to keep projects on schedule and within budget.

• Take a lead role in managing the monthly billing process for a large client, while maximizing profit and capturing additional costs when incurred.

Key Accomplishments

• Successfully managed a large compliance-based mailing project for a large state and major healthcare benefits provider that included more than 3.1 Million records of raw data. The project required complex aggregation and was completed on schedule and within budget. The success of the project led to reprint projects and additional business for the company.

• Successfully managed a large compliance-based mailing project for a major U.S. city. Due to delays on the customer side and an emergency situation, it became necessary for this large project to be manufactured, produced, and mailed within 24 hours, which was successfully completed. The client was very pleased and helped avoid legal action with their own customer. DAVID P. MARTIN

525 S. Oak Street Westmont, IL 60559 630-***-**** ac2cst@r.postjobfree.com DPM INK, Westmont, IL 1997 – 2015

An independent print broker providing a variety of consulting and production services through a network of printing partners with clients that include Costco, Bed Bath & Beyond, Westin Hotels, Nordstrom, and more. Owner/Project Manager

• Managed and oversaw all functional aspects of operations of a local printing business, including sales, project management, quality assurance, vendor relationship management, procurement, and account management.

• Oversaw the execution of up to 20 print projects simultaneously for multiple customers, collaborated with up to 10 different print and design vendors, and ensured that all print deliverables were completed on time, within budget, and according to project specifications and customer requirements.

• Collaborated with customers during the initiation phase of projects to gather requirements, define project scope, and discuss timelines and deliverables.

• Created project schedules and timelines, and assigned tasks to cross-functional teams of designers and print suppliers located throughout the United States.

• Used MS Project to create, monitor, and track project and printing budgets.

• Managed projects through all phases and ensured key milestones and project deliverables were met.

• Followed up with customers following project completion and delivery to ensure overall customer satisfaction. Key Accomplishments

• Created and implemented all business development, project management, and customer service policies and procedures into a business that operated successfully for 18 years and generated $500,000 in annual revenue at peak.

• Successfully managed projects and built strong relationships with key decision-makers at large corporate clients, including Costco, Bed Bath & Beyond, Nordstrom, Westin Hotels, and more. COMMUNICARE, INC., Elk Grove, IL 1991 – 1997

A leading distributor of menus and patient education materials for major hospitals throughout the United States. Senior Vice President of Sales and Operations/Project Manager

• Managed daily operations, supervised an inside sales team, and served as a Project Manager responsible for leading all phases of special projects from inception through completion.

• Serviced as the primary point-of-contact responsible for managing customer service and maintaining relationships with 3 of the company’s largest accounts: Aramark, Marriott, and ServiceMaster. Key Accomplishments

• Served as a Project Manager responsible for leading the implementation of a Cycle Counting Program that successfully minimized back orders and shortages.

• Served as a Project Manager responsible for overseeing the production and creation of a custom software application, FoxPro, that helped the company become more efficient and create better reports, track orders, and manage inventory.

EDUCATION & PROFESSIONAL AFFILIATIONS

DEVRY UNIVERSITY, KELLER GRADUATE SCHOOL OF MANAGEMENT, Downers Grove, IL Project Management Certificate

ST. LAWRENCE UNIVERSITY, Canton, NY, Bachelor of Science Degree in Psychology Project Management Institute (PMI), Member

Project Management Institute (PMI), Chicagoland Chapter, Member COMPUTER SKILLS

MS Project, Microsoft Word, Excel, QuickBooks, GoldMine, Salesforce.com

Contact this candidate