Assistant Operations Manager

MY NGUYEN

**.*********@*****.***

***** ****** **** *******, ** 77070 Phone 832-***-****

WORK EXPERIENCE

GDC Trading, LLC 2011 - Present

Assistant Operations Manager

Worked directly with the Operations Manager supporting daily operational procedures, preparing all documentation for suppliers and related parties, supporting in improving customer relations and document procurement turnaround

Through critical thinking and excellent problem solving skills, assisted in resolving supplier issues as they arise and implementing prompt solutions while maintaining a strong customer relationship

Maintained detailed documentation of all trades, thoroughly reviewing all documents, efficiently yielding a proper audit within the company’s compliance standards

Evaluate and update current operational strategies and recommend improvements for effective training of new hires and current employees

Telvent, USA 2009-2011

Accounts Payable

Reviewed heavy volume of invoices, purchase orders and check requests for four Telvent, USA Companies, assisting in lowering project costs and cost centers enabling a positive monthly reconciliation of accounts

Prepared and process accounts payable checks, wire transfers and ACH payments ensuring timely payments to clients and vendors

Verified weekly reimbursements of Employee expense reports and credit memos following corporate compliance and guidelines, establishing rapport with Project Managers for inquiries of proper allocations and coding expenditures, improving unnecessary expenses to budgeted projects and cost centers

Assisted in monthly, quarterly and year end closing meeting company standard and goals

Daily correspondence with vendors and inquires and resolved invoice discrepancies maintaining a strong customer relationship

YOUR Community Credit Union, Houston, TX 2007 -2009

Member Service Representative

Helped Credit Union attain a high level of customer satisfaction assisting members and gaining loyalty

Received and processed teller transactions accurately and timely that included deposits, withdrawals, transfers, and payments to loans, Issued cashier’s checks, money orders and opened new accounts as well as Certificates, and Time Share Accounts (TSAs) according to the Credit Union guidelines

Followed-up with existing members to suggest new and current Credit Union Products

Balanced at the end of day by processing checks through Branch Capture 21 and verifying money in teller drawer following company standards, reducing erroneous mistakes within the branch.

Old Navy, Sugar Land, TX 2001-2007

Sales Associate/Logistics Supervisor

Provided follow-up and feedback to Logistics Associates on performance of tasks as well as motivation and recognition of the Logistics team, enabling the team to provide exceptional customer service and meeting daily set goals and tasks.

Executed Customer Experience Officer responsibilities, driving sales within the company and meeting company hourly goals

Worked shoulder to shoulder with team on the Door to Floor Best Practices, sales floor replenishment and presentation standards, and Markdown strategy while meeting company productivity standards

EDUCATION

Associates Degree 2001-2003

College of the Mainland, Texas City, TX

ADDITIONAL

Conversational Vietnamese

Work Eligibility: Eligible to work in the United States with no restrictions

Contact this candidate