Project Management
Resume:
Anshu Kumari
***********.******@*****.***
CAREER OVERVIEW
Solutions-focused Agile Business system analyst with seven years of experience.
Technical practitioner with focus on phone and customer facing web application and CRM projects
Extensive experience with Requirement Gathering, Gap Analysis, UI designing and documentation
Good hands-on with tools like AEM, SALESFORCE,SIEBEL,VISIONPLUS,OMNITURE,MARKETO,JIRA,CMC etc
Sound domain knowledge of Web Content management, CRM, eservices, credit cards & payments and Retail Banking.
Experience with QA & QC standards.
Skilled in creating and managing project plan and coordinating various project task within cross functional team
SKILLS SUMMARY
Good hand-on with AEM as an Admin and Content Author.
Managing Digital Asset Management, Campaigns, Workflows, Websites, Tagging, Contents,templates, User Management for Classic UI & Touch UI.
Experience with Salesforce CRM application and its integration with web applications for Sales and Services.
Creating and managing entities like - Accounts,Leads, Opportunities, Contacts,Quotes, Cases, Rule Assignments,email configuration, campaigns, Workflows, Email Templates, page layouts, reports etc in SFDC.
Experience working in traditional Waterfall model and Agile software development methods with thorough understanding of Software Development Life Cycle (SDLC).
Experience working within SCRUM team and developing product backlog,epics/user stories, sprint planning .
Excellent technical writing skills to create Business Requirements Document (BRD), Functional Specifications Document (FSD), Nonfunctional Requirements Document and Use Cases Specifications.
Expertise in conducting MOSCOW analysis, GAP analysis, Impact analysis and User Acceptance Testing (UAT).
Experience in use case design and analysis, use case specifications, Work Flow diagrams, Data modeling,active diagrams, process flow diagram using Unified Modeling Language (UML) and MS Office suite.
Working experience of UI/UX, wireframe mockup designing from tools like BALSAMIQ, FLUIDUI, Adobe Photoshop, Adobe Illustrator, SNAGIT etc.
Involved in Planning and execution phase of Functional Testing,Automation Testing,API testing, web application testing,regression testing
Experience with VISIONPLUS tool and sound knowledge of Credit Card life cycle and payment processing system.
Mentoring resources and sharing best practices regarding application, technology and processes
Excellent Communication and Interpersonal Skills and leadership qualities.
Problem Solving, Analytical, and Presentation Skills.
TECHNICALSKILLS
Tools: AEM 6.0,6.1,6.2, VISIONPLUS, SALESFORCE, SIEBEL, QC, JIRA, BALSAMIQ, QTP, MS VISIO, Confluence, FLUIDUI, Selenium, Sitecore, Marketo, Omniture,Postman
Language: C, SQL, JCL, COBOL, HTML, CSS, Java,REST API
Database: DB2, MYSQL, ORACLE
Environment: Mainframe, Java, SharePoint, MS office
Domains: Credit Cards, Payments, Retail Banking, Content Management, services
WORK EXPERIENCE
HITACHI DATA SYSTEMS (July 2016 – Till Date)
DESIGNATION: BUSINESS SYSTEM ANALYST
This project deals with management of customer/partner facing web application portals (application is on AEM framework) and interacts with CRM application(Salesforce/siebel) and other datapoints to enhance customer experience & customer support experience.
Roles & Responsibilities:
Liaison between global stakeholders and development teams to ensure process related initiatives properly align with business objectives and system requirements within integrated footprint which includes CRM application(SFDC) and other applications like mindtouch, AEM, Akamai, marketo, adobe analytics, GSA etc.
Involved in preparing functional requirement documents(FSD,BRD etc), user stories, logging defects in CMC and JIRA.
Responsible for designing solution and mock-ups of the overall look and feel of the application as well as coming up with the validations required to be implemented to support the project.
Working with technical team to ensure the functional is being successfully built and implemented and identify if any issues or blockers
Involved in preparation of data mapping documents for integration work between Siebel/SFDC and Middleware and validation of Web services validation through API testing.
Experience with marketo for maintaining and validating active/inactive leads and working on leads data.
Creating test data and Managing requirements related to SSOLs and LDAP authentications
Good hands-on in AEM 6.2 as content author and administrator, troubleshooting issues related to content authoring, DAM assets, workflows, taxonomies, segmentation, tags, user permissions, campaigns etc.
Good hands on with SQL queries for data validation, testing and reporting.
Good hands-on with Siebel and Salesforce for data validation and creation.
Good – hands -on as Salesforce fields Configurator and Administrator for Sales & Services cloud.
Involved in creation of test data in Salesforce, API testing, interface testing, system testing verification and validation of test scenarios.
Involved in system testing, UAT testing, creation of test plans and test cases,use cases, traceability matrix and test scripts
Conducted many demos and presentation sessions with business folks to walk through the application and functionality.
KIMBERLY CLARK (Jan 2016 – June 2016)
DESIGNATION: BUSINESS ANAYST/SCRUM MASTER
This project details with development and management of a WEM based application. Project deals with content management of Kimberly Clark various products on its respective website like huggies, pull-ups, goodnites, scott, Kleenex etc. This project deals with content management of the website through AEM 6.0 using page templates, components that maintains the website authoring, publishing, and use of administration tools designed to allow users to create and manage website contents via Asset sharing, DAM, tagging, metadata, campaigns, workflows and segmentation.
Roles & Responsibilities:
Involved in elicitation of requirements and creating product backlog.
Conducted requirement sessions, interviews, brainstorming sessions, project meetings and document review
Involved in creating wireframe mockups, UI designing, UML designing through various tools like MS Visio.
Involved in sprint planning, daily scrums, retrospectives and sprint reviews for each sprint.
Facilitate work sessions between developers, product owners and QAs for successful completion of sprints
Managing, maintaining and keeping track of user stories & bugs in JIRA.
Managing off-shore team & agencies from requirement and deliverables perspective.
Involved in MOSCOW analysis, GAP analysis, JAD analysis, UAT, system testing.
Good Hands-on in AEM 6.0 & Sitecore 7.2 for Authoring and publishing instance and conducting regular training for resources on features of AEM platform.
Extensive experience working on SSOLs, Workflows, DAM, content authoring, search, segmentation and Multi-lingual sites.
Experience creating & reviewing use cases, test plan and test scenarios, doing system testing and end to end testing.
Performing business analysis with current state assessment, analysing business needs, identifying solution gaps and pain points for web content management.
Analyzing and testing metadata, updating, creating new tags, Event & Fast Search Integration implementation
BARCLAYS. (October 2013 – October 2015)
DESIGNATION: BUSINESS SYSTEM ANALYST
Project: Customer Gateway Services (CGS) branch collateral portal
Roles and Responsibilities:
Subject matter expert associated with content management, involved in requirement gathering sessions with business.
Providing solutions for usage of asset share for defining taxonomies and metadata and managing impact of changes to metadata, and documenting it.
Good hands-on as AEM Author Admin and managing Page template updates, component updates and user permissions
Updating tags, metadata and creating new tags, segmentation for campaigns
Creating various mock-ups and prototypes for look and feel of the front –end changes and getting approval from business, also involved in creating Data Flow model, chat diagrams,activity diagrams.
Involved functional testing,API Testing,UAT etc.
Involved in conducting meeting with various teams and stakeholders and following agile methodology.
Involved in sprint planning, daily scrums, testing, retrospectives and sprint reviews for each sprint.
Facilitate work sessions between developers, product owners and QAs for successful completion of sprints
Managing, maintaining and keeping track of user stories,defect,tasks in JIRA for the project.
Capgemini India Pvt. ltd. (June 2010 – September 2013)
DESIGNATION: BUSINESS ANALYST
CLIENT- ANZ (AUSTRALIA & NEW ZEALAND) [August 2011 – September 2013]
Projects: Worked on various projects from retail banking, cards & payments perspective like merchant pricing, schemes releases, credit decisioning application, loan origination,e-payments,category codes and the verification of new institutions & applications introduced to fetch data of the merchant as part of acquiring bank, and even to test the month end statements generated,OIM application to test various type of employee data, as per database record, Interest calculation, various general ledger account set up, working on VISIONPLUS,CITRIX,and various tools.
Roles and Responsibilities:
Participated in eliciting business requirements and preparing Business and Functional Requirements documents.
Conducted Requirement analysis and Walkthroughs with the teams.
As involved in multiple projects, worked on both Agile as well as traditional waterfall methodology for the project implementation cycle.
Performed GAP analysis on BRDs and documented the open questions for Business Partners.
Participate in status calls and even conducting meetings with stakeholders, project team as and when required.
Conducted requirement sessions, interviews, JAD (Joint Application Development), brainstorming sessions, project meetings and document review.
Created Use Case models and process flow diagrams.
Managed and communicated a clear vision of the project's objectives, and motivate the project team to achieve them.
Addressed and documented risks, dependencies, policies and procedures with support of the appropriate Technical and Operations resources.
Extensive use of QTP,Selenium for testing
Involved in sprint planning, daily scrums, testing, retrospectives and sprint reviews for each sprint.
Extensive experience with User acceptance testing (UAT) and system testing,bug tracking,retesting in QC.
Conveying any new changes in requirements to the team through new version of requirement documents and meetings.
Delivered Knowledge transfer session if required to the team members.
Taking care of the project deliverables with zero schedule variance.
Well versed with the tools, interfaces used and the domain knowledge.
Ensured that positive and negative test cases are working successfully by working very closely with development team and testing team.
CLIENT- FDI (First Data International) [June 2010 – July 2011]
Designation – BUSINESS ANALYST
Role & Responsibilities:
Gathering business requirements from the clients and preparing the Business requirement documents.
Preparing the Functional specification documents based on the business requirement.
Coordinating with Development team and Quality assurance team and provide the information as required.
Walkthrough of Business Requirements, Functional Specifications with Clients
Provide Gap analysis to clients and prospects and identify opportunities associated with conversions and implementations.
Offer functional solutions and design to projects based on internal and external clients’ business requirements
Provide training to clients and colleagues on VisionPLUS applications
Review QA test plans and technical specifications to make sure they conform to the respective functional specification.
Involved in test planning test execution phases, also created testplan,test cases,test script etc.
Help QA testers achieve successful execution of test plans
Determine testing requirements developed and reviewed scripts for positive and negative test scenarios, conducted baseline testing, and generated reports.
Involved in test plans and define cases for functional and user acceptance testing.
Involved in System Testing & System Integration Testing
Raising queries and tracking through Quality Centre
Defect Analysis, Logging and Tracking of Defects to closure through Quality Centre
System tester for enhancements of VISON PLUS, a payment processing tool.
Preparing and writing the testing scope.
Good hands on Quality Center, QTP and VisionPlus modules.
ADDITIONAL INFORMATION
Graduation in Bachelor of Engineering in Electronics and Communication Engineering from Priyadarshini College Of Engineering – Nagpur University with 75 %( with Distinction), passout year - 2010
Star Performance Award for the Year-2012 from Capgemini.
AEM 6.0 Business Practitioner Certified.
Contact this candidate