Customer Service Manager

Natalie Martir

Regional Sales Manager

Houston, TX 77049

************@*****.*** - 407-***-****

To obtain a career in a job position where I will strengthen my current abilities and bring a "whatever it takes" attitude to the table and excel beyond my limits in productivity, efficiency, teamwork and safety.

Authorized to work in the US for any employer

WORK EXPERIENCE

Front Desk Receptionist

Greenberg Dental & Orthodontics

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Orlando, FL

Greet patients register new patients according to established office protocols. I would also

assist patients to complete all necessary forms and documentation, verify and update patient information

inform patients of dental office procedures and policy move patients through appointments as scheduled

enter all relevant patient information into data system. Maintain and manage patient records in compliance with privacy and security regulations, answer and manage incoming calls respond and comply to requests for information. Schedule patient appointments confirm upcoming appointments and recalls according to office protocol. Check daily appointment schedule, arrange patient charts for next day appointments. Fill in cancellations and no-shows organize referrals to other medical specialists

dispatch lab work appropriately. Collect and receipt payments from patients at time of treatment

inform patients of financial treatment plan options arrange payment schedule with patients

prepare and mail billing statements. Prepare claim forms for dental insurance

arrange supporting documents for insurance claims, sort and distribute incoming and outgoing post

monitor and maintain inventory of dental office supplies update patient education materials

maintain a professional reception area safeguard patient privacy and confidentiality

Regional Sales Manager

Price Chopper Wristbands

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May 2014 to November 2015

Worked for a full service manufacturing company. I sold wristbands to distributers, end sellers, ASI providers and many more industries for admission, ticketing, access control, age identification. I had to reach a quota every month we have meeting weekly to discuss our number and what to improve or if we have any promotions. I gave customers information on pricing I had to make 100 call a day for customers who were in need or looking for wristbands. Share expert product and knowledge. Build a loyal clientele answer questions and resolve customer issues and concernsAssistant Store Manager

Fast Food Lane & Beverage

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January 2010 to March 2012

Performed a variety of store operations and customer service functions such as operating a cash register: processed automated payroll and maintained cash sales records. Operated a variety of equipment's including but not limited to lotto, money services, hot and cold food cases and freezers. Prepared and served hot and cold items such as sandwiches, hot dogs, fried chicken and fries. Prepared and cleaned tables, food trays and food preparing items. Unload and load food items and supplies after delivery. Disposed of expired items as needed. Maintained floor and coolers in sanitized conditions. Maintained positive relationships with customers, vendors and staff.

Secretary/ Office Assistant

Gemini Realty & Investments Inc

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February 2008 to November 2010

Performed a variety of administrative, secretarial and clerical duties. Used a variety of computers applications to prepare correspondence, memos, calendar and other documents. Reviewed documents for grammatical accuracy, format and correctness. Scheduled appointments and prepared travel itineraries. Arranged and prepared conference rooms for meeting, real estate closings and training. Organized and maintained filling systems. Maintained security and confidentially of records, equipment or computer access. Disposed of sensitive materials. Performed other duties as assigned

EDUCATION

Certification in CPR/ dental assistant

Sanford Brown Institute

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Orlando, FL

High School Diploma in General Studies

Santaluces High School

CERTIFICATIONS/LICENSES

Certified Dental Assistant EFDA

March 2011 to Present

ADDITIONAL INFORMATION

Skills

Typing (40 wpm.)

Accurate, Efficient, and detail oriented.

Strong written and oral communication skills.

Excellent Customer Service.

Microsoft Office, Excel, Power Point, Internet.

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