Information Technology Customer Service

Charles (Chao) Zhang

** **** **, *********, **, L4J 8C5

647-***-****, 416-***-**** *************@*******.***

Work Experience

TD Canada Trust June 2017-Present

Customer Service Representative

•Handle client's daily banking needs (deposit, withdraw, bill payments…etc)

•Direct clients to the appropriate person in the bank for their financial needs

•Put the cash and cheque received from customers in various currency to the appropriate channel to be properly handled

ScotiaBank November 2016-January 2017

Data Entry/Administrative Assistant

•Record keeping, entering data into the company's operating system for others to view

•Working with every department to gather the information require to be typed

•Manage the incoming and outgoing paper mail for the company

•Maintain a clean area for paper works coming into the administrative department

Invoice Delivery Service February 2015 July 2015

Business Analyst

•Create data mapping specifications and business rules documentation gathered from clients

•Manage the implementation of data mapping specifications with the development team and implementation of WebSphere Message Broker

•Troubleshoot and resolve errors and exceptions

Canadian Force October 2008 Present

Corporal

•Team work, working in team environment

•Work under stress, managing and coordinate tasks in short time frame

•Completed the mission beyond expectation and gained full support from subordinates and superiors

Xplornet Communication September 2014 January 2015

Technical Support Specialist

•Troubleshooting client's technical needs through telephone.

•Provide excellent customer service by responding to customer's call with their inquiries

•Maintain customer's database for anything that has been changed

Education

Ryerson University September 2009 April 2014

Bachelor of Commerce Business Technology Management

•Logical Database Analysis and Design, Structured Query Language(SQL)

•E-Commerce, concepts and designs

•Managing information system, Information Technology in a business environment

•Project Management of Information Technology

•Information technology strategic management, consulting and analyzing

•Fundamental of Java programming

•Supply chain management, process and architecture

Volunteer Experience

St. John Ambulance September 2008 February 2009

Co-operative Education Student/Volunteer

•Office administrator, First Aid training, CPR, provide first aid on-site during various events

•Perform office work using Microsoft software

•Learn and practice Microsoft office software and always complete the work prior to deadline

•First Aid qualified and provide on-site first aid and CPR to any casualties

•Being assign as the First Aider Coordinator and finish tasks in short time frame and under-staff and still met the client’s requirements

Ryerson University Chinese Student and Scholars Association September 2011 April 2012

Student Participants

•Helping newly landed Chinese student in the school

•Organize events and provide assistances to them to help them feel welcome

•Provide personal experience to new students in the school for them not to make same mistakes I have

•Provided satisfied assistance to existing students while attracted more students into the association to take on my role in the association

Ryerson University Tri-Mentoring Program September 2011 April 2012

Student Mentor

•Mentoring first year students in the school to help them overcome obstacles

•Provide useful information to first year students with useful information they are unaware of

•Provide personal guidance to them and ensure they do not make the same mistake I made as a first-year student

John A Leslie Public School September 2007 May 2008

Hockey Referee/Student Volunteer

•Volunteer for school’s hockey team for set up, tear down

•Referee for any hockey game that is hosted within the school

•Coaching elementary school students with hockey tactics

Fluent in Chinese, English

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