Project Management Manager

JACQUELINE BAKER

Lake Orion, MI ***** 248-***-****

******.*.*******@*****.*** www.linkedin.com/in/jackie-a-baker

Experienced Project Management Professional

Highly motivated Project Manager specializing in IT projects for core infrastructure and financial institution applications, new implementations as well as upgrades, with multi-million dollar budgets. Accustomed to global and virtual project teams, with large teams exceeding 50 members. Managed projects from the IT perspective as well as the client perspective. Extensive national experience in legal contract negotiations with vendors. Worked with purchased vendor packages as well as applications developed in-house.

CORE COMPETENCIES

Team Buildings Skills

Leadership skills

Client Focus/Relationship Management

Procurement Practices

Onboarding/Training New Project Managers

Legal/Negotiation Skills

Technical experience in:

Full Microsoft Office Suite

MS Project

Visio

CA Clarity

Sharepoint

Financial Analysis

LSS Background

Gear communications to audience

Highly adaptable to change

PROFESSIONAL EXPERIENCE

Comerica Bank, Auburn Hills, MI 1997-2016

IT Project Manager (across multiple lines of business):

Successfully managed multiple software and infrastructure based technical projects, highly complex in nature, throughout the project lifecycle (from Concept, Define/Design, Build/Test, Implement and Close). Assembled project teams, assigning individual responsibilities, and developed schedules to ensure timely completion of the projects. Responsibilities included Corporate and business unit financial/budget tasks, Vendor Management, Corporate Legal activities and Client Relationship Management.

Consistently completed all projects on time, within budget and scope, always meeting the PMO time to market requirements, reducing risk

Received letters of commendation from project sponsors for well-managed projects

Because of strong leadership reputation, was requested by multiple sponsors to be the project manager

Managed projects for multiple lines of business: Service Company, Business Lending/Credit, Business Banking/Treasury Management-including implementing a health care application, Retail Banking

Jacqueline Baker PAGE TWO

Corporate Project Management Center of Excellence (COE) Chair 2015-2016

Extra volunteer activity in addition to my main job responsibilities. Conducted monthly lunch and learn presentations for Comerica Project Managers located across the US, using Webex. Coordinated the content and presenters to benefit learning, best practices, corporate systems instructions, etc. Maintained an intranet COE website and e-mail inbox, soliciting suggestions, topic requests, comments, complaint escalations

Offered knowledge and process consistency for all project managers nationwide

Became the enterprise main point of contact for:

oProject Managers to the PMO

oAll IT departments as the place to present new processes and procedures, websites, etc.

Project Manager Onboarding Trainer 2012-2016

Extra responsibility in addition to project manager role. Onboarded new IT project managers, both employees and contractors. Trained them to follow Corporate Project Management Methodology, systems, processes, templates, and repositories. Helped kick off their new projects. Helped navigate corporate and campus environments and requirements

Continued to assist new project managers with their projects while conducting my own

Became main point of contact for ongoing support and assistance to the project managers as they worked independently

EDUCATION

Wayne State University, Detroit, MI Business Administration Course Work

PMI Affiliates: Numerous professional courses in: Leadership, Project Management,

Networking Technology, Quality Management, and Interpersonal Skills.

PROFESSIONAL MEMBERSHIPS

PMP Certification held 2005-2014, preparing for recertification before end of 2017

Project Management Institute (PMI) Global Organization Member in Good Standing

Project Management Institute Great Lakes Chapter

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