Customer Service Sales

Barbara Giovingo

*** ******* ******

Franklin Square, New York 11010

Telephone: 516-***-****

*******@*******.***

VERIZON WIRELESS ZONE, Howard Beach, N.Y. 2003-2017

Sales Associate

Greeted customers and determined their needs

Provided detailed description of merchandise, explanation of phone/tablet operation and care of products

Troubleshooting problems (hardware, billing)

Answered customers questions on the phone and in person

Maintained knowledge of current sales promotions/plans and recommended the most cost effective plan for the customers

Handled bill payments

Assisted in inventory control

Managed store in owners absence

HEALTH INSURANCE PLAN, Hempstead, N.Y. 1982-1995

Special Services Coordinator

Medical billing for all medical specialties (coding, Medicare forms)

Reviewed patients medical records to determine the information necessary for specialist

Scheduled all appointments with affiliated specialists

Accepted all co-payments

SKILLS AND ATTRIBUTES

Excellent customer service

Detail oriented

Strong organizational skills

Ability to multi-task

Work well under pressure

Excellent problem solver

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