Microsoft Office Customer
Resume:
LU CAM HA
#*** ******** **** ****** *********
Residences Delas Alas Sta Ana, Manila
*********@*****.***
OBJECTIVE
To acquire a position that affords me the opportunity to bring my technical expertise, problem solving skills and willingness to learn to make an organization successful.
With the knowledge, experiences are gained from studying, experiment and life. I am confident myself to obtain a position in your company, where the job environment is very good for me to maximize my skills and abilities, so I can improve myself to become a part of your company.
WORK EXPERIENCE
September 2012 - March 2014
Staff at Viet Kien Company as sales employee
Work Description
Introduce to customer about the products that company provides
Capture relevant financial and non-financial information
Proficient use of computers
April- present 2017
Telesales and customer services at VWIN Group Asia ( Mayfair Int’l Technologies inc. )
Place phone calls to potential customers to educate them on services and products offered by the company.
Worked with superiors in bettering the system by listening to and considering customer complaints and suggestions
Manages irate emotional callers in a professional manner, and co-ordinates the handling of difficult and/or unusual situations
Keeps records of customer interaction and transactions, recording details of inquiries comments and action taken. Documentation needs to be concise, thorough, and accurate following a Good Documentation Practice.
Ensures consumer satisfaction and loyalty by, assisting customers, and resolving a wide variety of customer requests, and feedback
EDUCATIONAL BACKGROUND
2015-2017 Bachelor Degree
Philippine Women University
Taft ave, Pasay,Manila
BSBA major in Entrepreneurial Management
2012-2015 Bachelor Degree
International School Thai Nguyen University
Thai Nguyen city, Viet Nam.
BA Accounting and Finance
2009-2012 Dao Duy Tu Highschool, Thai Nguyen, Viet Nam
SKILL / ATTITUDES
Salesmanship and persuasion skills
Professional and personable demeanor with customers as well as coworkers
Proficient in computer programs and able to type 40+ words per minute
Organized and thorough in all work
Great communication skills with superiors and peers
Ability to learn about products and services and describe/explain them to prospects.
Resourceful team player who excels at building trusting relationships with customers and colleagues.
Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation
Exceptional listener and communicator who effectively conveys information verbally and in writing.
Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes
Enthusiastic self-starter who contributed well to the team
Be fluently in using Social Media tools such as Facebook, Twitter, YouTube, Google+, instagram
Very good in communication with people.
Excellent oral and written correspondence with an exceptional
Computer:
Microsoft XP applications (Word, Excel, Office, PowerPoint, Outlook, Access) – Advanced
Microsoft Office Document Imaging and Scanning – Advanced
LANGUAGES
Vietnamese : Fluently in Speaking & Writing - Mother language
American English
PERSONAL INFORMATION
Date of birth: March 7, 1994 Civil status: Single
Place of birth: Bac Giang, Vietnam Gender: Female
Age: 23 y/o Nationality: Vietnamese
Weight: 49 kg Religion: None
Height: 163cm
CHARACTER REFFERENCES
Ms. LU, HA C
Contact No. +639*********
# 503 Denieper Bldg Manila Rivercity
Residences Delas Alas Sta Ana, Manila
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