Customer Service Sales

Kristal Gamble

**** ****** ** **

Olympia, WA ***02

Ph. 253-***-****

Email *************@*****.***

SKILLS

Provides an excellent customer service experience

Expert in Microsoft word, excel, and outlook

Exceptional communication and organizational skills

Experience with data entry, document scanning, copy & fax machines

Consistently maintains a professional & positive attitude while responding to questions, complaints, or concerns

Great with multi-tasking in fast paced work environment

Ability to assist with minimal guidance to determine the correct response upon request

Extreme confidence in my ability to orchestrate a respectful and positive environment within the work place

Maintains utmost discretion when dealing with sensitive topics and confidentiality

EXPERIENCE

Office Admin Assistant II - Kent-Meridian High School/September 2016-July 2017

Provides secretarial and office support in main office environment. Day to day administrative office functions included preparing daily bulletins for staff and students, updating daily bell schedule, assisting students’ process of checking in and out for daily attendance, distributing staff invites for meetings and evaluations per Admins request, handling Administrator’s calendars and schedules. Responsible for answering incoming calls and directing them to the appropriate office.

Styling Sales Administrator - Nordstrom/November 2015 – April 2016

Assist the Styling Sales Manager in supporting the administrative needs of the department as an ambassador to the Styling Sales program for customers and store employees while preparing and assisting the personal stylist with customers' visits. Complete sales transactions at the cash register while also providing a professional and positive customer experience by accurately handling all customer orders. Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events on behalf of personal stylists. Schedule, coordinate, and prepare specific materials, photocopies, and packets for meetings and training classes. Maintain a positive and helpful attitude while able to prioritize daily activity.

Lead Communications Operator - Nordstrom/November 2004 – October 2015

Answer multiple incoming calls while providing accurate information, connecting customers to the correct destination, responding promptly to requests and questions, while maintaining exceptional customer service in a fast paced work environment. Conform spreadsheets imputing daily store sales and data throughout the company. Updates internal telephone directory and company contact lists. Sort incoming mail and distributes to the correct departments. Assist HR team with administrative requests. Respond to customer feedback through email correspondence. Conceptualized the store newsletter adding informative information and distributed throughout the store weekly. Maintain a clean and professional work environment at all times.

EDUCATION

Auburn High School. Diploma l998 – 2002

Activities and Societies: basketball, volleyball

CERTIFICATIONS

B Level clerical testing certificate (Admin I, II, and III)

American Health Care Academy (Adult, Child, Infant CPR & AED training)

Awards

Most enthusiastic staff member of the month

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