Customer Service Office

KNOWLEDGE/SKILLS/ABILITIES:

Knowledge of Organizational, Personnel, hierarchy structure, roles and responsibilities.

Knowledge of key issues of outside entities, within and between the organizations.

Knowledge of Microsoft Office, Word, Excel, and PowerPoint and Access.

Knowledge of Office Equipment and Troubleshooting and the ability to troubleshoot standard office equipment including high speed copiers, fax, multi-line

Skill in working with people from various backgrounds, educational levels, and cultural surrounding.

Working positively with colleagues, promote harmony, cooperation, and good morale.

Good Professional judgment and experience, make decisions within appropriate areas of responsibility

Skill organizing multiple and various tasks into an achievable system quickly and accurately with minimal supervision.

Skill in time management and prioritization of work, under conditions of political unrest and tight deadlines.

Possess excellent oral and written communication skills: strong command of the English language.

Personal Assistant/Social Secretary to Ambassador

Embassy of Sweden Aug. 19. 2013 – June 30. 2017

40 Hours/Week

Administrative

Managing office calendars and schedules, draft and type correspondence, proofing and editing documents.

Preparing documents, handouts and computer presentations (e.g. PowerPoint)

Prepare and keep Ambassador’s agenda up to date, organize Internal and external meetings

Excellent office administrative, office management and logistic functions

Preparing briefing materials, drafting documents, facilitating agendas and follow-ups.

Prepare note verbal, letters to ministry of foreign Affairs, International organization and partners.

provided exceptional customer service to the many VIPs and the public

Arrange appointments with partners, Nigeria Authorities, Diplomatic Missions and order International Organizations

Receive and direct quests to the Ambassador’s office

Organize business and friendly dinners, lunch and other events for the Ambassador and Embassy..

Diplomatic

Supporting Deputy Head of Mission, personnel, tracking meetings, external event invitations, courtesy calls, visitors, phone bills, preparations for meetings, arranging travel, and processing expense vouchers and perdiem.

Supporting official events - planning events, tracking event budget and expenses.

Requesting and monitoring event supplies, coordinating event attendance, maintaining event guest lists, receiving and recording visitors, and serving as event control officer.

Supporting management of office staff – editing position descriptions, supervising staff, tracking performance reviews.

Maintaining databases, reporting time and attendance, maintaining leave information, and supporting staff.

Providing computer support, maintaining document tracking system

Maintaining biographic data, files, and supporting other electronic record systems as needed.

Ensuring security of classified and sensitive information.

Tracking office equipment maintenance, requesting supplies, answering phone, and distributing mail.

Developing professional relationships, and participating in local organizations.

Administrative/Customer service Officer

Abbey Services LLC March 12. 2009 to August 09. 2013

40 Hours/Week

Provided executive-level office management and administrative support to the organization

Scheduled and coordinated meeting, events, appointments and travel arrangements

Organized and maintained file correspondence, systems and other essential records

Responsible for preparing outgoing and in-coming mails and correspondence such as faxes, e-mail etc.

Processed general, mandatory and end-of-year budget

Prepared various administrative requests, funding, budget and contracts in this regard to ensure high delivery;

Assisted HR in preparation of job announcements/description, job interviews and member of employee orientation and training panel.

Prepared management reports and maintained proper records of files

Responsible for maintaining good rapport with the officers and staffs

Prepared daily reports and updated the same to the manager

Responsible for arranging training sessions for the employees

Prepared innovative strategies and plans to achieve the target as well as the goals of the organization

Handled Administrative matters including screening calls managing calendars planning meetings

Maintained contacts with stakeholders, sponsors and others

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