Technical Support Customer Service

Position/Title: Tech Support

EXPERIENCE:

An effective communicator with excellent relationship building and interpersonal skills; military experience; strong analytical, problem solving and organizational abilities; possesses a flexible and detail oriented attitude; effectively functions independently and as valued team member.

Active Directory User Admin

Microsoft Outlook & Word

Self-starter

SQL, XML, DOS, LAN/WAN

Microsoft Excel & Access

Detail-oriented

MS Visual Foxpro

Remote Desktop

Analytical

Kobie Marketing Tier 1 Call Center Representative April 2017 – present

Provides exceptional customer service to clients and holds the highest percentages of customer satisfaction

Updates Customer Database by researching account issues for clients; trains and mentors Kobie personnel

Publix Supermarkets, Inc. Seafood Specialist November 2008 – December 2016

Increased sales by 10% by suggestive selling and up-selling in the first fiscal quarter

Verified all signs and information labels reflected the correct price and product information

Performed quarterly inventories and on a weekly basis, responsible for product order replenishment

Assured all equipment was clean and in safe working order and passed state inspections

Off Broadway Deli Owner Operator September 2005 - April 2010

Obtained all permits and licensing required by city, county and state

Managed complete operation of deli including books, sales and inventory; ensured quality control

Trained new employees and administered food safety standards and customer satisfaction

Transaction Tracking Technologies (3T) Technical Support Supervisor June 1997 – September 2005

Provided nationwide support for the Verifone Omni 490 and PC based POS systems and hardware

Maintained Quality Assurance testing on new systems and new releases

Verified systems were updated prior to implementation and performed system installations nationwide

Created user manuals for system operations and instructed new users in a classroom environment

Provided troubleshooting and support for banking systems; assisted convenience stores with money order and gift certificate systems

Supervised and trained Tier 1 and 2 support; provided management trend statistical reports

Proven Edge Software, Inc. Senior Technical Support Representative May 1996 – May 1997

Provided multilevel support and troubleshooting for each new release of the accounting application

Maintained the customer database; performed beta testing of applications; created reports for the Development Department tracking programming bugs and incompatibility with other operating systems

Trained support representatives in the advanced operating system application and memory management

Quarterdeck Level 2 Technical Support Representative June 1995 – April 1996

Provided support and troubleshooting for all company products: QEMM, Cleansweep, Desqview

Maintained the customer database, provided beta testing and created reports for management to quantify programming bugs and compatibility issues with various operating systems

United States Navy May 1981 – May 1988

Performed the duties of DoD Police as K9 Team Training Specialist/Base Narcotics Investigator

Received medals, commendations and awards throughout career

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