Customer Service Microsoft Office

J.

Hasan

***** ****** **.

El Paso, TX, *****

915-***-**** *********@*****.***

Accomplished professional with strong communication, management and training skill/ experience. I have consulted in organizations such as At&t, Dish Network, Merck, Alorica, Frontier Airlines and Telerx. Focus on employee communications in medium to large corporate environments, experience tracking project progression. • Superb writing and editing skills, strong sense of narrative and story-telling. • Experience developing and managing Intranet sites. • Proficiency using social media to reach and engage employees

CORE COMPETENCIES

• Training development

• Expert Communicator

• Experienced managing/ mentoring

• Developing Supplier Relationships

Bilingual in English and Spanish

Expert in Microsoft Office, Sabre, Prophet, Scotts, Adobe Audition, SharePoint

PROFESSIONAL EXPERIENCE

Media Consultant 2008 to Present Independent - El Paso, TX

Entrusted with streamlining and detailing media relations, production and presentation for organizations such as Entravision, Clear channel, Fox Sports Radio, ESPN Radio, Alorica and Merck. This has been accomplished by a focus to detail and a constant check of "is this interesting.

Customer service, and internal communication consultant 2004 to Present Independent - El Paso, TX

El Paso, TX, Charlotte, NC, Terre Haute, Atlanta, GA 2004-present

Training, customer service, and internal communication consultant

Provide support and suggestions on improvement on the above listed topics for organizations such as Entravision, Clear channel, Alorica, Dish Network, Frontier Airlines, Merck, Ryla, AT&T and Sprint. One of my main areas of interest in communication efforts is the medium used to relay that message. When a policy change memo came out at Alorica, I quickly spoke with management, gathered the memos, and began training small groups on the changes rather than trusting their absorption to chance.

Training manager/ recruiter, February 20010 to 2016 Telerx (Merck) - El Paso, TX

At Merck I assist with change management, onboarding, Working effectively and building strong working relationships with subject matter experts and communications contacts around the country and in some cases the world. As the social media specialist, take inquiries from the public and respond to them using an information template defined by management to show the best "Merck face". Draft and implement internal communication initiatives. Supervise a team of communication specialists. Developed and execute an executive communications strategy to support senior executives

Trainer/ Recruiter 2008-2010 Alorica- El Paso, Tx

Up-trainings, assisted with change management, onboarding, monitored agents for quality, monitored real time adherence, trained new agents. Plan, organize, develop, document, and implement training activities including virtual learning, classroom learning, and on-the-job training. Liaise with various internal departments to stay abreast of any developments that need to be communicated. Dealt directly with internal and external clients

Producer/Consultant 2007 to 2009 Clear Channel Communications - El Paso, TX

Produced live sporting events Produced and voiced weekly "Community Billboards"

Trainer/ Communication specialist 2005 to 2007 Frontier Airlines - Las Cruces, NM

Assisted with change management, onboarding, as well as drafted and oversaw the implementation of a new training approach.

EDUCATION

New Mexico State University, Las Cruces

Bachelor of Art in Communication Studies, May 2004

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