Customer Service Office
Resume:
MEGAN WALLACE
**** ********* **. ******, ** ***** ***************@*****.*** 214-***-****
OBJECTIVE
A friendly and well-rounded professional looking for a fast past position with the opportunity to grow and develop my skills.
SKILLS & ABILITIES
Strong secretarial skills including proficiency with MS Office
Proven commitment to providing fantastic customer service
Demonstrated ability to deal with multiple phone lines and email inquiries
Multi-tasking ability to manage all front desk operations
Experience with Encompass and the loan process
EXPERIENCE
HOMEBRIDGE FINANCIAL SERVICES APRIL 2016 TO CURRENT
DISCLOSURE SPECIALIST
Proactively monitor loan pipelines for loans to be initially disclosed and for changed circumstances.
Prepare and deliver disclosures to mortgage applicants through various methods of delivery.
Review disclosures generated by business partners for accuracy and compliance.
Review loans flagged for redisclosure to determine eligibility of changed circumstance.
If redisclosure is required, process and send updated disclosures in a timely manner of request being received.
Communicate internally and externally regarding the status of loan files.
Notify management of any loans that are out of compliance.
Maintain knowledge of all mortgage related regulations and changes.
Demonstrate ability to manage multiple tasks simultaneously in a fast paced environment and assist other teams as needed.
Effectively handles any customer service issues including but not limited to LE re-disclosures and compliance.
Generates LE re-disclosures on loans based on the Change of Circumstance that occurs.
Reviews any re-disclosed LE generated by the Emerging Banker to determine if it was disclosed compliantly with a valid change of circumstance.
Issues REMN NY Disclosures.
AM MOVING COMPANY DEC 2015 TO APRIL 2016
ASSISTANT
File handling (filing/updating/labeling)
Speaking with customers and assisting them
Checking the statues of customer’s payments
Making copies, faxes, and scanning paperwork
Scheduling customer’s appointments
Contacting customers when needed
Handling employee’s complaints
Canceling schedule moving appointments
Some heavy lifting
Answer a Low volume of calls and respond to emails
Take on various projects and meet the deadlines
SOCO URBAN LOFTS CONDOMINUMS MAR 2015 TO DEC 2015
ASSISTANT/ WEEKEND RECEPTIONIST
File handling (filing/archiving/updating/labeling)
Greeting tenants and guest
Accepting payments and making sure that they get to where they need to go
Making copies, faxes, and scanning paperwork
Scheduling with vendors and tenants
Contacting vendors and tenants when need be
Writing citations for tenants and towing
Canceling schedule water cut offs and moving dates when needed
Some heavy lifting
Answer a high volume of calls and respond to emails
Take on various projects an meet the deadlines
Sign in tenant’s packages, send tenant notification of package and then distribute
FRONTLINE SOURCE GROUP/ WORLD VENTURES ROVIA SEPT 2014 TO DEC 2014
RECEPTIONIST
Open and close the company store, make sure that it is presentable at all times, and check out customers
Collect IDs in exchange for temporary access badges, make sure that all receive their IDs at the end of the day.
Greet guest with an uplifting and positive attitude and regulate sign in sheet
Contact available employees for company tours
Distribute paper checks to employees after they show proof of ID
Collect applications from candidates and sent to the proper HR director
Take on various projects when help is needed
Helps with the mailing process of rep kits and others
Answer low volume of phone calls
MORTGAGE ADVISORY GROUP, DALLAS, TX SEPT 2013 TO FEB 2014
DIRECTOR OF FIRST IMPRESSIONS
Greet clients and answer a high volume of phone calls.
Disbursement of mail, faxes, documents, etc.
Making faxes, copies, scans, etc.
Disbursement and tracking of office keys, security codes and parking passes
Calling vendors and working with the leasing company on minor property management issues
Set up of new computers with assistance of IT department
Minor tech support assistance
Ordering and inventory of office supplies
Assist with marketing for clients post-closing
Assist with on-boarding for new staff including HR paperwork and coordinate training schedule.
Manage daily office lunch orders
Other tasks as needed with general office support and assistance
GUILD MORTGAGE COMPANY APRIL 2013 TO AUG 2013
RECEPTIONIST
Greet clients and answer a high volume of phone calls.
Disbursement of mail, faxes, documents, etc.
Making faxes, copies, scans, etc.
Calling vendors and working with the leasing company on minor property management issues
Ordering and inventory of office supplies
Assisted with accounts payable for all 3rd party invoices, tracking and sending to corporate for payment
Manage daily office lunch orders
Other tasks as needed with general office support and assistance
EDUCATION
AMERCAIN INTERCONTINENTAL UNIVERSITY, ONLINE
JAN 2016 TO APL 2016; MAJOR: HUMAN RESOURCE MANAGEMENT
AMERICAN INTERCONTINENTAL UNIVERSITY, ONLINE
DEC 2015 FROM MAY 2015; MAJOR: BUSINESS ADMINISTRATION; ASSOCIATES DEGREE
ART INSTITUTE OF PITTSBURGH ONLINE DIVISION, PITTSBURGH, PA
MAY 2015 FROM DEC 2013; MAJOR: INTERIOR DESIGN
TRINITY VALLEY COMMUNITY COLLEGE, ATHENS, TX
AUGUST 2011 TO MAY 2013; MAJOR: LIBERAL ARTS
Activities: Member of Trinity Valley Community College Cardettes Drill Team which included extensive community service
REFERENCES
Wrayanne Wallace
******************@*****.***
Phone: 214-***-****
Lindsey Bennett
********@*****.***
Phone: 214-***-****
Charisse Montoya
*******@*********.***
Office: 214-***-****
Phone: 214-***-****
Justin Wood
******@**********.***
Phone: 940-***-****
Contact this candidate