Manager Store

PERSONAL DETAILS

NAME : Isaiah Mbutu Kimondo

DATE OF BIRTH : 27.07.1984

NATIONALITY : Kenyan

GENDER : Male

MARITAL STATUS : Single

PROFESSION :Sales/Cashier/Customer

Service

VISA STATUS : Tourist: Until 20.05.2016

CELL PHONE : +971**-***-****

EMAIL ADDRESS : ********@*****.***

LANGUAGES : Excellent in English and African Languages. CAREER OBJECTIVE

Playing my part best towards achieving my targets, goals and meet company’s expectations and beyond through exposing maximum standards of customer services by being good in listening, friendly, hardworking, faithful, positive, helpful, cheerful and time keeping. CAREER EXPERIENCE

Jan 2012 - Jan 2014. Uchumi Supermarket Airport Road Branch, Nairobi Kenya. Position : Sales Assistant / Cashier

Reporting to : Sales Supervisor

Responsibilities & Duties.

-Register and signing in the logbook every beginning and closing of the shift.

-Turn on retail POS Machine, Open up the cash register, count and record down petty cash before any transaction.

-Greet and welcome all customers warmly with a 100% Smile.

-Scan all items carefully,fast and cheerfully.

-Receive cash and print out the bill patiently and return the balance honestly.

- introduce our loyalty member’s card and offer registration copy for customer details.

-Carefully handle foreign currencies wisely, convert to local currencies and explain clearly to customers.

-Ensure that all items are packed and carefully sorted out in the right bags and avoid mixing up delicate things due to breakage.

-Health Hazards. Taking care of items and separating the ones which has potential to threaten or affect customers health.

-Informing our customers about the items which has offers and special prices in our stores.

-Ability to cope up with the atmosphere especially the condition during closing shifts, rush hours and during the weekends or holidays.

- Ensure all customers are served happily, fully satisfied and their time saved to maintain tight, long term and excellent relationship with customers.

-Collect all cash in the counter by the closing of shift, record down total sales of the day, handover to supervisor for verification, sign down in the logbook and register out.

-Respect duty hours by keeping time, being at the right place at the right time, being flexible and extend the shifts honestly when need be.

-Respect to all colleagues, working hard together and being an active member on and off duties

-Obey Supervisors and senior management, report incidents, ask for guidance and advice from the entire management for strong development of my career and company achievements respectively.

April 2014 - Feb 2016

Position : Administration Assistant

Reporting to : Store Manager

Responsibilities and Duties:

- Receiving and making phone calls from and to the head office respectively reporting and enquiring items and goods needed in the stores.

- Helping and guiding new staffs how to operate our (POS) retail point of sale machines, balancing cash, handling of credit cards and scanning goods accurately.

- Cancellation of products returned by customers wisely.

- Prepare duty roosters and scheduling the timing of staffs guided by store manager.

- Solving customer complaints and inform the store manager immediately to improve our customer care since customers are always right. They create success of company’s business.

- Making sure that proper dressing code is a routine as company standard and it’s everyone’s responsibility to be neat and gloomy especially while on duty.

- Keeping and managing time. This is by being at the right place at the right time.

- Unity is strength. It’s my responsibility to work with colleagues in respect, friendly, supportive and caring manner to succeed in business.

- Working well and teaming up with people of multiple nationalities, religions,different backgrounds, cultures and beyond.

- Settling and handling the transactions online like booking Kenyan local Air-lines Tickets through our pos system.

- Inform the store manager about the shortage of products that are required in our stores immediately.

-Making regular check up in our supermarket to make sure that all items are price tagged, organized in shelves and holding future expiry dates.

-Report any facilities that have broken down especially loose water pipes, wet or dirty floors, electricity fuse or wire breakage to maintain safe and standard working environment.

-Making sure that all POS Machines are working and updating IT team if need be. MAY 2016 TO DATE.

AVARI DUBAI HOTEL AND APARTMENTS

Responsibilities and Duties:

-Able to provide quick and timely responses, develop professional long term business relationships.

-Provide the highest quality of service to the customer at all times.

-Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.

EDUCATION BACKGROUND

YEAR INSTITUTION CERTIFICATE ACHIEVED

1992-2002 Eunice Primary School Certificate of Primary Education 2003-2006 Kanjuri High School Certificate of Secondary Education 2007-2009 Kimathi College Certificate in Electrical Engineer 2010 Karatina Computer Institute Certificate in Computer Studies 2011 Karatina Business School Certificate in Business Management HOBBIES

Reading Novels’

Sports,

Swimming and

Travelling

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