Customer Service Microsoft Office
Resume:
Sharon Townsend
Greensboro, NC 27407
Cell: 336-***-****: ***************@*****.***
OBJECTIVE
Seeking a position in the customer service industry that will utilize and benefit from my experience and multiple levels of expertise.
SKILLS PROFILE
Committed and motivated customer service professional with exceptional multi-tasking and decision making skills, a strong work ethic, professional demeanor and great initiative.
Skills include:
Effective management and problem solving
Proficient in use of Microsoft Office Suite
Administrative operations and procedures
Self motivated multitasker
Professional Experience
Office Manager
January 2014-present
H & H Tax Service – Candor, NC
Provided excellent customer service in an office setting
Executed daily office tasks, such as preparing documents, filing, gathering client information, and answered phone calls.
Influenced client retention and product upgrades.
Maintained accurate and confidential customer data
Billing and collection
Supervisor
August 1997 to November 2010
The Telephone Centre – Greensboro, NC
Excelled within deadline-intensive environment, ensuring accurate and on-time project completion
Supervised upwards of 40 employees, enforcing customer service policies.
Earned recognition for achievements
Monitor
January 1997 to August 1997
The Telephone Centre – Greensboro, NC
Responsible for evaluating interviewers calls for quality assurance.
Instructed interviewers on correct call procedures.
Research Interviewer
October 1995 to January 1997
The Telephone Centre – Greensboro, NC
Developed listening techniques and strong people skills.
Earned recognition for consistently exceeding expectations
Education
Guilford Technical Community College 2011
Jamestown, NC
Nursing, Associate of Science
GPA 3.4
University of North Carolina at Greensboro 1995
Greensboro, NC
Business Management and Marketing
East Montgomery High School 1992
Biscoe, NC
High School Diploma
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