Customer Service Active Directory
Resume:
Raymond Closs
Conway Ark.
********@*****.***
Summary of Qualifications
Rosalind Franklin University of Medicine and Science October 2008 to November 2016
I.T. Help Desk technician Level II
Providing customer service and workstation repair in a fast paced environment, managing multiple tasks and obtaining a high quality end result.
Managing ticketing systems and assigning priorities as well as elevating repair requests to other
teams as needed.
Software installations, recommendations and updates as a regular function, both remotely and onsite as required.
Installation of printers both local and networked, management of Active Directory and the use of Google based applications
.
Migrated the university from Outlook to G-mail with minimal disruption.
Malware removal and data recovery, on a daily basis as well as transfer of data for the purposes of re-imaging workstations.
Printer installation and troubleshooting both networked and local installations.
Wireless configurations for all related peripherals.
Hardware troubleshooting and repair.
Complete desktop imaging, set up and configuration.
Mac troubleshooting, printer installations, and minimal configuration.
Connection of smart phones, tablets and portable devices to network.
Active Directory management, password resets
Worked with Polycom conference equipment and the Avaya phone system both digital and VOIP.
Undertook a large project of encryption for the purposes of maintaining HIPAA compliance.
Was awarded employee of the month and resolved over 8000 incidents in a 6 year span, served on the All Staff Assembly Board and the parking enforcement committee.
Obtained additional training through university sponsored seminars and resources that I took full
advantage of.
Lake Forest College June 2004 to October 2008
Media Services Technician
Exceptional organizational skills: while working as Media Services Assistant and IT Technician, my responsibilities were the day to day operations of the audiovisual department, helpdesk, and to support faculty and staff in all areas of classroom technology.
Main responsibilities were to inventory, record, and maintain equipment, which resulted in having more working equipment available for use, with greatly reduced downtime
Installation and regular maintenance of projectors and Smart boards.
Assembly and connection of advanced automation components for audio and visual display management.
Inventory and regular inspection of equipment for replacement and warranty with vendors.
Mobile site set up of projectors, microphones and any required presentation equipment.
.
Event Management:
Another function of Media Services is the event support and set up for a wide variety of presentations, both academic and extracurricular. I was charged with all aspects of the technology details during these presentations, up to and including,
Sound reinforcement and visual aides, utilizing the most up to date technology possible, and maintaining a very professional appearance throughout the setup, operation, and take down of equipment related to the specific performance.
Other Activities
Member of Employee Advisory Committee 2 years,
Member of Sexual harassment Board January 2005 to October 2008
Event organizer International day of volunteer service
Inaugural Employee of the month by unanimous appointment.
Student events committee, for Leadership and Community Involvement
Event management, set up and operation of all equipment as needed in support of academic, and extracurricular
events
References furnished upon request.
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