Vishakha Bawane

780-***-****

ac2bkq@r.postjobfree.com

** ******’s Meadow Drive NE, Calgary, Alberta, T3J 4N6

PROFESSIONAL SUMMERY

Responsible and dependable Customer Service Representative with 8 years’ progressive experience in Luxury hotels. Highly skilled in responding to customers, Knowledgeable of interdepartmental luxury hotel operations, performing office support duties, Skilled at interpreting Hotel Information reports. Receiving payments and addressing customer complaints. Efficiently work independently as well as collaboratively.

SKILLS

Excellent oral and written communication skills

Proficiency in Microsoft Office including Word, Excel, PowerPoint, Access and Outlook

Knowledge of OPERA Property Management System, Galaxy Light Speed, WINHMS Hospitality Management Software, Infinity Point of Sale (POS)

Exceptional interpersonal and leadership skills

Ability to work independently and as a member of a team to meet deliverables

A quick learner who can master all aspect of the jobs to meet the demands of a business

EDUCATION

Office Administration Diploma

Office Administration Diploma in Reeves College,

Calgary, Canada April 24 – Present.

Hotel Management Diploma

Merit Swiss Asian School of Hotel Management,

Ooty, India Mar. 2004 – Mar. 2007

Additional Certificate

Pro Serve certificate Expiry 14th July 2020

The Alberta Basic Security Training Expiry 12th July 2019

Training Certificate – Food production and Housekeeping-

Taj Blue Diamond, Pune, India

Training Certificate - Front Office at Taj Residency,

Vadodara, India

LANGUAGE

Fluent in English, Hindi, and Marathi

EXPERIENCE

Front Office Administration

Civeo Athabasca Lodge, Fort McMurray, Alberta Mar. 2016-Feb.2017

Managed the operation of the Front Desk

Handled Guest Complained and made reports.

Reviewed room availability and room blockage.

House Renting Worker/ Front desk agent

Civeo Anzac Lounge, Fort McMurray, Alberta Jan. 2013-Feb. 2015

Managed the operation of the Front Desk and Housekeeping.

Ensured that policies and procedures are complied with the highest

standard of service and guest satisfaction

Reviewed room availability status, room blockage on special requests.

Front Desk Assistance

Sawridge Hotel Inn and Conference Centre, Fort McMurray, Canada Oct. 2012 – Jan. 2013

Took care of check in and check outs

Handled reservation and sending reservation confirmations,

Handled multiple calls, Night auditing and Took care of guest

Supporting bills and cashier

Team Leader

The Leela Palace, Chennai, India Dec 2011-May 2012

Preopening team- Trained new people for front office operations.

Made power point for presentation for Front office team.

Trained for new people for front office procedure.

Unit Executive

ITC Grand Chola, Chennai India Sept 2011- Dec 2011

Responsible for preopening team for trained for the topic of

Front office operations.

Front Office Supervisor

Asiana Hotel, Chennai India May 2007-May 2010

Awarded Employee of the Month for December 2008

Took care of multiple calls as operator.

Send Reservations and confirmations

Took Checking in and check outs & Managed Billing and cashier filling

Made Monthly reports

Handled Guest complaints and made monthly

reports to maintained guest history

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