IT senior help desk

PERSONAL INFORMATION

Mahmoud Abdel Aziz Shehata

2B, Saeed St.,ElGuish Square, Abbassia, Cairo, Egypt

+(202-******** +(201*-********

*******.***********@*****.***

Sex Male Date of Birth 06/02/1990 Nationality Egyptian

Military Service Completed

WORK EXPERIENCE

1.Data entry

Tiba real estate Company

Duration: 1 year

2.Data entry

Egyptian army

Duration: 1 year

3.Senior Help desk

Company: Computer shop

Duration: 2014 - now

EDUCATION AND TRAINING

1- Degree of Bachelor

Faculty of Information System (Thebes Academy).

Graduation Project: Excellent

Role, 2011 Grade: Good

2-International Computer Driver’s License (ICDL)

Endorsed by Ministry of Communication and information technology

Passed all Modules required with Grade 4.0

3- Graphic Diploma:

Endorsed by Russian Cultural center

•Photoshop

•Illustrator

•InDesign

•CorelDraw

•Freehand

4- CCNA:

Since November 2013 at (YAT education center, Maadi)

Cisco certified network associate

PERSONAL SKILLS

Mother tongue(s)

Arabic

Other language(s)

UNDERSTANDING

SPEAKING

WRITING

Listening

Reading

Spoken interaction

Spoken production

English

Very good

Very good

Very good

Very good

Very good

Computer Skills

Advanced computer user and familiar with the all Microsoft applications

Microsoft Office (Word, Excel, Access, PowerPoint and- Microsoft Outlook).

Excellent knowledge of using the popular internet applications and advanced search techniques

Communication skills Excellent written and verbal communication skills,

Confident, articular, and professional speaking abilities

Empathic listener and persuasive speaker

Speaking in public, to groups, or via electronic media

Personality

Presentation and Research skills, teaching capabilities, Fast Learner

Self-dedicated and motivated, Problem Solver, Team player, Ambition, Cautious, Accurate, Patient, Persistent, and ability to cope with problems

Job-related skills

mentoring skills (as senior coordinator, I was responsible for the training and induction of new coordinators staff)

leadership (gained through my experience as senior helpdesk )

Contact this candidate