Manager General

Alain Richard

c:+1-438-***-**** h:+1-514-***-**** e: ****************@*****.**

Civil Status: Married, DOB: 19 /09/1965

CAREER OBJECTIVES

To further develop myself as a professional and a leader in the hotel industry within the

same company. I am searching for an opportunity to be working in a challenging

environment where my employer will recognize talent and dedication.

CAREER SUMMARY

I have accumulated over 20 years in the hotel industry giving me the knowledge and

experience needed to succeed at a senior level. I have climbed the management and

leadership ladder gradually through my years of experience to build my background

starting with Guest Services, Food & Beverage, Sales & Marketing, and Finances. My

latest educational certification in Hospitality Real Estate and Asset Management from

Cornell has also amplified my ability and skills to lead a great team in a new senior

challenge.

WORK EXPERIENCE

ARCH Hotels & Resorts (Montreal, Canada)

DEC 2015 to Now

Consulting in Hotels & restaurants

Online Reputation Management

The Dining experience Program

Mistery Guest program

Management Consulting and Operations troubleshooting

Sales and Marketing task Force

GENERAL MANAGER

Occidental Grand Cartagena/ Hotel Estelar Grand Playa Manzanillo

(Cartagena, Colombia)

Nov 2014 –Dec 2015

Overseeing management of 5 stars all inclusive resort in the Caribbean coast of

Colombia

Responsible for the financial health, sales and operational standards of this 190

rooms 5 stars property

Accomplishments:

Increase guest satisfaction and online reputation from 72% overall to 91%

Set up GOP Record for the property at 38% in Dec 2014 and again at 41% in Jan

2015

Pass from 5th in comp set for REVPAR to 1st and 2th: i-Revpar at 1.25

GENERAL MANAGER

Hoteles Decameron All Inclusive. (Panama & Jamaica)

Apr 2011 –Nov 2013

Overseeing management of 4 stars all inclusive resorts in the Caribbean and

Panama.

Responsible of the financial health and operational standards of the property

Accomplishments:

Royal Decameron Montego Beach, winner of certificate of excellence (Trip

Advisor) 2011, 2012

Global Trade Leader’s Club, Hotel of the year 2012

Royal Decameron Fun Caribbean, Winner of Certificate of Excellence (Trip

Advisor) 2012

GENERAL MANAGER

Paradise Beach Resort by Princess Hotels Egypt, Hurghada, Egypt

Dec 2009 –Feb 2011

Overseeing management and re-standardization of a 5 stars all inclusive resort

with 462 rooms

The Property has 9 Food and Beverage outlets and a very high occupancy all the

time

Accomplishments:

During my tenure I improved Guest satisfaction on Holiday Check from 4.3 to 5.6

Created a cocktail bar designed for ladies only based on Chill out ambience

GROUP GENERAL MANAGER

Thunderbird Resorts Asia, Makati, Philippines

Oct 2008 –Nov 2009

Overseeing management and standardization of 3 resorts, spa and conventions

centers (2 in Philippines and 1 in India)

Project management in renovating one of the property, completing the other and

overseeing the construction of the 3rd in India with an operational eye

Conception, opening and operations of 2 clubs with memberships, one golf and

country club and one private beach club

Creation of a Mediterranean restaurant with a wood pizza oven to make it the first

in the Philippines in our Boutique Resort in Poro Point

Supervised the construction of 2 conference center with central kitchens

Accomplishments:

286 memberships were sold at the Private Beach Club within 4 month period

GENERAL MANAGER

Hotel Oro Verde, Cuenca, Ecuador

Oct 2007 –Oct 2008

Complete management and control of 77 rooms 5 stars city hotels

Supervision of a improvement plan where brand new 700 pax conference rooms is

built as well as new kitchen, SPA and Casino

Writing of brand new SOP manual and re-standardizing to a real 5 stars level (still

in progress)

Created the brand new Deli Gourmet where we were selling fine wines, cold cuts,

cheeses, fresh bread, oils, etc.

Accomplishments:

Upon my arrival (OCT 2007) the property had an accumulated loss of over

125,000 USD I closed December with an EBITDA of 68,000 USD YTD

MOD OPERATIONS (F&B & ROOMS)

Meliá Caribe Tropical, Dominican Republic

Jul 2006 to Oct 2007

RESIDENT MANAGER- OPERATIONS

Playa Naco Golf & Tennis Resort, Playa Dorada, Dom Rep.

Feb 2004-June 2005

GENERAL MANAGER

Alisios Bavaro Beach Resort, Bávaro, Republica Dominicana

2003-2004

DIRECTOR OF ACTIVITIES

Super Clubs Breezes Costa Verde, Playa Pesquero, Holguín, Cuba

2001-2003

ASSISTANT OPERATIONS MANAGER & DIRECTOR OF ACTIVITIES

Club Viva Vallarta, Punta de Mita, México

1998-2001

FOOD & BEVERAGE MANAGER

Playa Suites Hotel, Acapulco, México

1997-1998

CHIEF OF ENTERTAINMENT

Club Med, Worldwide

1993-1997

EDUCATION

HEC Montreal, Montreal, Canada; Bacc es Admin opt Marketing

1985 to1988

University of Montreal, Montreal, Canada; Post Grad In Public Relations

1988

Inter American University Puerto Rico, The Leader & Its People

July 2007

Inter American University Puerto Rico, Professional Ethic

August 2007

Cornell University, School of Hotel Administration

Master Certificate in Hotel Real Estate Investments and Asset Management

May 2008- November 2008

Kepner / Tregoe, Manila, Phil.: Project Management Cert.

September 2008

EXTRA CIRICULAR ACTIVITES

VP Social Affairs

AHA Ecuador- Hotel Association of Ecuador

2007-2008

LANGUAGES

Fluently Spoken/ Written:

French

English

Spanish

Fluently Spoken:

Italian

Creole

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate