SANDRA NEIDLE
**** ******** ****** * *** ***
BOCA RATON, FL 33433
ac2bal@r.postjobfree.com
Professional Summary
Over 5 years call center customer service experience with excellent communication skills
Handled over 200 outbound calls per day in high volume a call center environment
Handled outbound and inbound sales calls for Dish Network
Ran customer credit check and assisted with purchase of program package that was fitting for the customer’s needs
Provided exceptional customer service while maintaining a high level of integrity
Experience in navigating between different computer programs and screens to obtain and verify information
Verified and updated customer accounts daily in secure database
Professional Experience
Various Contract Positions
10/2012 – Present
Worked at Education Resources and Global Response
Customer service for women’s clothing catalogue
Handled over 200 outbound calls per day in a call center
Provided exceptional customer service while maintaining a high level of integrity
Experience in navigating between different computer programs and screens to obtain and verify information
Verified and updated customer accounts daily in secure database
Sales / Customer Service
Infinity Sales Group
12/2007 – 10/2012
Handled over 200 outbound calls per day in high volume a call center environment
Handling outbound and inbound sales calls for Dish Network
Ran customer credit check and assisted with purchase of program package that was fitting for the customer’s needs
Input all info on computer. Navigated from site to site
Provided exceptional customer service while maintaining a high level of integrity
Experience in navigating between different computer programs and screens to obtain and verify information
Verified and updated customer accounts daily in secure database
Office Manager
The Laminate Store
12/2002 - 02/2007
Handled and verified all payroll, banking, stock and inventory of the store
Coordinated and scheduled of all appointments
Managed daily operation of the store