HR/Admin Assistant

Lea C. Escorpion

Farwaniya, State of Kuwait

Mobile No. +965-********

Email Address: ************@*****.***

Career Objective : Looking for a challenging post where I will be able to utilize my skills and experience for the benefit of my employer while attaining self-growth as well.

EXPERIENCES

HR Assistant / Kitchen Coordinator

Diet Care, Kuwait. April 01, 2016 – present

Make & update schedule in the system of all employees in the production.

Update the master list, make sure that all information of each employee are correct such as the salary, joining date, position & section.

Monitor expiry date of the civil ID and health card of each employee; collect requirements for the renewal of civil ID & health card and coordinate with HR & AGA Dept.

Ensure that the employee is informed of his schedule for the medical.

Handle the attendance of all employees in the production such as posting sick leaves, absence, Annual leaves, public holidays & overtime in the system.

Make & issue warning letter/disciplinary action form for any violation of the employee.

Make & update the staff’s meal consumption report every end of the month.

Follow orders/instructions given by the Executive Chef and Production Manager.

Make, update & print stickers to be used daily in the production.

Update & print recipes as per request by the Chefs.

Make requisitions of the items needed in the daily production thru Oracle System.

HR Assistant / Data Encoder

Diet Care Ardiya Kuwait. April 25, 2013 – March 31, 2016

Make & update schedule in the system of all employees in the production.

Update the master list, make sure that all information of each employee are correct such as the salary, joining date, position & section.

Monitor expiry date of the civil ID and health card of each employee; collect requirements for the renewal of civil ID & health card and coordinate with HR & AGA Dept.

Ensure that the employee is informed of his schedule for the medical.

Handle the attendance of all employees in the production such as posting sick leaves, absence, Annual leaves, public holidays & overtime in the Mename system.

Make & issue warning letter for any violation as per the instruction of the Executive Chef.

Make & update the staff’s meal consumption report every end of the month.

Follow orders/instructions given by the Executive Chef and Production Manager.

Make, update & print stickers to be used daily in the production.

Update & print recipes as per request by the Chefs.

Make requisitions of the items needed in the daily production thru Oracle System.

Customer Service Agent

Sitel Philippines, Pasig City Philippines ( Feb. 23, 2009 – Mar 5, 2013 )

Handle inbound calls, attend to the queries of the customers and give resolutions to issues in a polite and professional manner.

Manage and update customer’s information on file.

Making call logs after every call to make sure that everything has been noted for future reference.

Assure that the customers are happy and satisfied after each call.

Customer Care Associate - Inbound

Telus International Pasig City, Philippines

( December 2006 – January 2009 )

Handle inbound calls, give information about their order status.

Handle all inbound queries and advocate resolutions to issues in a timely and accurate manner.

Making call logs after every call to make sure that everything has been noted for future reference.

Assure that the customers are happy and satisfied after each call.

EDUCATION

Aquinas University of Legaspi, Legaspi City. 1996 - 2000

Bachelor of Science in Business Administration

Virgin of Carmel High School, Tiwi, Albay. 1992 - 1996

Baybay Elementary School, Tiwi Albay. 1986 - 1992

TRAININGS and SEMINARS ATTENDED

Midtown Training Center. Midland Plaza Hotel. November 17 -19, 2011

-Integrated Workshop for Hotel and Restaurant Services

eCall Training Center. EDSA Quezon City. November 13, 2006 - December 1,2006

-60 Hour Call Center Career Workshop

Lea C. Escorpion

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