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Customer Service Real Estate

Location:
Scottsdale, AZ
Posted:
September 16, 2017

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Resume:

Carol Lee Olsonoski

Phoenix, AZ *****

ac2b5q@r.postjobfree.com

PROFESSIONAL PROFILE

REAL ESTATE DOCUMENATION SPECIALIST

• Over 20 years in the mortgage industry as a Title Officer, Escrow Officer, Loan Closer and Processor of FNMA, FHLMC, HARP, FHA, VA, Jumbo and Conventional loans, Construction Lending, Foreclosures

• 4 yrs Managing REO Properties, collections, and auction properties

• Microsoft Office Suite, Laser Pro, Silver Lake, Fortracs, Lenstar

• Rated in top 25% of 250 processors for production ending December 2011.

• Areas of Expertise span a broad range of interrelated functions including Customer Service Quality Assurance

Documentation Compliance

Disbursements Data Validation

PROFESSIONAL EXPERIENCE

First American Title Insurance Company 12- 2016 - 8-2017 Loan Closer

• Review Title Policy

• Calculate Taxes

• Prepare CD & Collaboration

• Prepare Closing Docs

• Prepare Wires

• Coordinate closing dates

Pro-unlimited LLC 06 2016 - 12-1-2016

Title Reviewer

• Review Title Policy

• Calculate Taxes

• Request Title Documents

ReqRoute Contract Service 03 -2015- 2-2016

Foreclosure Specialist

• Monitor 400-500 foreclosure files for stages of the process.

• Monitor attorney notes and internal notes for status

• Report status to company and attorneys

• Notify attorneys of actions to be taken, fee approvals for legal foreclosure steps

• Upload documents to Lenstar for attorneys and internal systems for company

• Complete QC checklists for foreclosure milestones

• Monitor collection milestones for legality and completeness

• Close out file when foreclosure deed is recorded and uploaded Carol Lee Olsonoski

Page 2

Chase Home Lending 2012-2015

CCOS Analyst

• Collect and Review condo, coop documents for the Project Review Team. Approximately 40 files per month.

• Order Master Insurance certificate from Insurance carriers. Contact property managers to request completion of Chase Condo Questionnaires. Review budgets, appraisal, title insurance documents, flood search documents. Send complete package of documents electronically to the Chase Project Approval Group for review. Clear any suspense conditions resulting from the PAG review. Convey approval/decline/suspense decisions to mortgage bankers and loan processors. Loan Processor 2009-2012 Reviewed 40-60 Loan applications monthly

• Communicated with borrowers, underwriters, mortgage bankers verbally and electronically during the loan process to obtain the documentation required for loan approval

• Requested and review documentation from customers, vendors to fulfill loan requirements

• Submitted package electronically to underwriters for review

• Cleared any conditions resulting from underwriting review

• Communicated with homeowner’s & flood insurance carriers, title companies, Chase closing department to obtain necessary loan documentation and coordinate loan closings

• Customer service for loan applications nationally Sunrise Bank of Arizona 2006-2008

Loan Administrator

• Processed and closed commercial and residential real estate loans, SBA, vehicle and equipment loans Ordered inspections and disbursed on construction loans, issued checks, reconciled spread sheets

• Prepared modification documentation for change of loan terms including interest rate changes, extensions, principal balance amounts

• Reconciled closing statements and maintained spreadsheets for construction loans First National Bank of Arizona 2004-2006

SBA Loan Processor II

• Processed and closed extensive SBA Loan Portfolio, including jumbo commercial loans and start-up construction loans

• Ordered inspections prior to disbursements

• Worked directly with the local and national Small Business Administrations to meet requirements on loans in progress

• Maintained Excel spreadsheets for disbursement records on start up loans Carol Lee Olsonoski

Page 3

Chicago Title Insurance Company 1997-2004

Legal Assistant to inside counsel &

Assistant to the Manager of the Construction

Disbursement Department

• Had initial contact with parties filing title insurance claims

• Prepared correspondence for in-house counsel

• Researched claim information

• Initiated payment on claims when resolved

• Maintained disbursement records for monthly disbursements to vendors (150)

• Related to completion of phases of various of construction on residential real estate

• Used formulas and sorting tools related to Excel spreadsheets to create checks for payments to vendors

• Created monthly disbursement reports for manager Great Western Bank Prior Experience

Manager, REO properties

• Had initial contact with parties delinquent on their real estate loans

• Initiated Collection Calls in an effort to negotiate repayment schedule

• Issued 30, 60, 90 day collection letters

• Assigned files to attorneys to start legal documentation for Trustee & Sheriff Sales

• Announced and attended Trustee & Sheriff Sales

• Marketed REO properties – created and sent out fliers, contacted realtors, newspapers to advertise properties

• Maintained a spreadsheet with costs to maintain and market REO properties.

• Used Excel formulas to compute loss and/or gain on sale of REO properties

• Created monthly reports for senior management on progress of sales of REO properties PROFESSIONAL EDUCATION

Glendale Community College, A.A.S., Business, Applied Accounting, Contract Law, P&L, Title Insurance



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