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Information Technology Customer Service

Location:
Saint Petersburg, FL
Posted:
September 16, 2017

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Resume:

Andre C. Bennett

***** ***** ****, *** **** St Petersburg, FL – 33702

(215) 272 – 6442

ac2b4v@r.postjobfree.com

Senior Network Administrator

C-Suite Leadership Technology Migration & Integration Virtualization Project Excellence

Solutions-oriented and performance-driven, information technology leader with 17+ years of experience in designing and implementing IT solutions that reduce Total Cost of Ownership (TCO) and deliver a strong Return on Investment. Multiple successes in consolidating applications, installation and migration of complex servers, workstations in a client server environment. Performing due diligence in planning the stages of projects and how each affects business.

Immediate Value Offered

Core Competencies

Technology Need Analysis

Systems Migration & Integration

Network & Systems Engineering

Enterprise Architecture

Infrastructure Planning

EMR Implementation

Business Intelligence

Project Lifecycle Management

Team Leadership & Supervision

Vendor Management

Disaster Recovery Planning

Server Management

IT Budgeting

Technology Cost Savings

Stakeholder Engagements

Business Mobility & Continuity

System Monitoring & Diagnostics

Cross Cultural Communications

Training & Development

Merge strategic thinking and technology expertise to accomplish complex virtualization, migrations, and systems implementation projects

Progressive experience in excelling at architectural design for client-based systems, business intelligence, and application integration projects

Oversee large-scale IT implementations making sure there is a smooth change over from the old systems to the new one

Track record of establishing, targeting, and meeting all facets of the IT project life cycle to achieve critical goals

Focus on overall project objectives with highest analytical ability and transforms data into business intelligence

Perform proactive analysis, and deliver advanced guidance & decision support regarding new technology initiatives to project management staff

Recognized for leadership & customer centric approach in conducting IT security risk assessments and developing network security procedures - Success in reducing downtime, improving security, saving costs, and maximizing customer satisfaction

Leverage advanced acumen in IT operations and business management to take advantage of new, emerging, and existing technologies

Professional Work History

Senior Network Administrator Expert Computer Specialists, Oreland, PA April 2002 – Present

Provide technology expertise and vision through decisive and insightful executive leadership, and guide daily information technology operations and policy implementation. Leverage enterprise-wide information to re-engineer IT infrastructure and team strategy into efficient alignment with core business priorities. Accountable for managing budgets and resource allocation across multiple projects for new and long-term clientele.

Serve as a key interface to actuate strategic partnerships with other organizations including Microsoft, Barracuda, Symantec, HP, and Dell

Deploy and administer comprehensive IT upgrades including full scale network migrations and revamping revamped systems, worked closely with managers and staff to ensure that they adhere to company rules and regs

Achieve success in improving enterprise network /system/security, performance, availability, maintainability and scalability in high-volume and rapidly growing environments, install and setup ISA, TMG servers

Teaching enrichment and customized classes to IT professionals and end users on various Microsoft OS’s and Office Products. Best practices in computing, email security, and how to determine legitimate websites

Sustain virtual environment for Window servers, and use centralized manage s/w for reporting, remote management, and patch management

Maintain Windows servers (NT-2012) Workstations (NT-Win10), Active Directory and Group Policy Management, SQL server management VPN, FTP, DNS/WINS, WDS, WSUS, DHCP, IPAM, Terminal Services, Cat5/6 wiring

Successfully deployed and maintained Microsoft Exchange Servers from version 2000/2013. Installing backups, ssl certificates, and anti spam/antivirus filtering system

Other Operating Systems MAC, Android, and IOS

Administer leadership to technical teams including project manager, web designer, and IT professional

Deploy workstations using Windows Deployment Services

Setup VLAN’s and IP phone system

Review, install, and configure all hardware requirements for EMR implementation projects

Deploy GSuite, Office 365 & SharePoint for various clients with Active Directory integration as a Microsoft Partner

Plan and implement disaster recovery solutions and customize training programs with client requirements

Andre C. Bennett

(215) 272 – 6442

ac2b4v@r.postjobfree.com

Professional Work History Continued…

Technical Services Manager Forest Data Systems November 2000 – April 2002

Bolstered efforts to manage infrastructure performance, implement disaster recovery solutions, and ensure deployment rollouts. Presented organizational products/solutions to clients, assessed client requirements, and recommended technology solutions. Framed technical service strategies and approved business requirements prior to technical solution.

Defined project scopes, met expectations, mitigated risks, and adhered to the quality standards of the organization

Introduced business-driven benchmarks for establishing security requirements and processes & procedures for monitoring, tracking, and enhancing security

Remained adept at troubleshooting, prioritizing client spending to meet business objectives, and developing solutions that improve the efficiency of IT operations

Maintained accurate documentation of all corporate hardware and software assets to facilitate customer support and problem resolution

Strategically planned and ensured optimum support for business continuity

Managed backup and restoration procedures, vendor agreements, spare parts, and data retention

Utilized emerging technologies through reading publications, and attending conferences and workshops

Additional Work History

Network Administrator Cingular One, King of Prussia May 1999 – November 2000

Established and administered periodical testing of network backup and recovery procedures to protect corporate data and system assets - Led network and security system upgrades, provided technical guidance and analysis

Closely collaborated with Help Desk and Network Operations Center (NOC) staff, managed user accounts in a Domain Environment, and trained users in hardware & software

Defined and followed discreet protocols to ensure network integrity and compliance, while monitoring network utilization, user functions, and performance metrics

Helpdesk Analyst Cendant Mortgage • Mount Laurel, NJ February 1998 – May 1999

Followed IT standard operating procedures and resolved technical hardware & software issues relating to desktops/laptops, and peripherals

Maintained excellent client relations & service based on outstanding communication, technical efficiency and problem-solving skills - Maintained and repaired computer systems to improve speed, reliability, and efficiency

Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions

Education & Certifications

Eastern University

Bachelor of Arts (B.A.) – Management of Information Systems (MIS)

Microsoft Certified Professional (Since 1999) MCP 8.1, MCSA Certified Server 2012, Microsoft Technology Associate.

CompTIA Security+

ITIL v3 Foundations Certification

Novell Certified Network Administrator Dale Carnegie Leadership Course Customer Service Training – MAGIC Course



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