Computer Science Customer Service

ADITI PHATAK

WORK EXPERIENCE

LANGUAGES

Python

HTML

JavaScript

Java

C

C++

SQL

TOOLS

SPSS

Photoshop

Illustrator

Sketch

Axure

Invision

IDEO Methods

Zoom

SurveyMonkey

Hubspot

MS Excel

Android Studio

Eclipse

SKILLS

Interaction Design

Contextual Inquiry

Contextual Design

User Research

Usability Testing

Remote Testing

Survey Design

Statistical Analysis

Qualitative Data Analysis

Prototyping

Software Development

EDUCATION

DARTMOUTH COLLEGE

MS Computer Science

Sep 2015 - Nov 2017

RAJIV GANDHI TECHNICAL

UNIVERSITY

BE Computer Science

(First Class with Honors)

Sep 2011 - Jun 2015

PORTFOLIO

aditiphatak.com

MOBILE

+1 (940) 703 - 1486

EMAIL

ac2b4f@r.postjobfree.com

USER EXPERIENCE RESEARCHER INTERN Jun 2017- Aug 2017 Q2 Software Inc., Austin TX

Q2 eBanking Suite (Web and Mobile Applications)

• Moderated, transcribed and analyzed qualitative research for more than 50, remote and in-person, user interviews and usability testing sessions.

• Evaluated surveys and quantitative testing data.

• Streamlined participant recruiting and standardized communication material.

• Collaborated with designers and developers on a weekly basis for strategizing user research and creating testing scripts.

HUMAN-COMPUTER INTERACTION RESEARCHER Sep 2015 - Present Dartmouth College, Hanover NH

Swypin (Android Application)

• Designed and coded android application for new interaction mechanism for unlocking smartphone which attained 7 times faster average access time.

• Performed statistical analysis on the results of usability testing. USER EXPERIENCE DESIGNER Sep 2016 - Mar 2017

Digital Arts, Leadership and Innovation (DALI) Lab, Dartmouth College BASIIC (Desktop Application)

• Designed UI/UX for a tool for creating software diagrams and connecting them to the code for automating the documentation process over 4 design iterations. Changing Perspectives (Web Application)

• Designed UI/UX for a product directed towards K-8 student for engendering empathy towards people with disabilities using game-like activities. IT STUDENT CONSULTANT Jan 2017- Present

IT Services, Dartmouth College, Hanover NH

• Provided customer service to over 100 people and supported them through the technological troubleshooting process using listening and communication skills. ANDROID DEVELOPMENT INTERN Apr 2016 - Jul 2016

M-Apps Labs, India

Niramaya (Android Application)

• Designed UI/UX and developed android application in Java to help doctors and patients manage and schedule appointments.

MARKETING AND OUTREACH ASSISTANT Jan 2016 - Apr 2016 Digital Arts, Leadership and Innovation (DALI) Lab, Dartmouth College

• Devised marketing strategy and created communication content for social media, press releases, newsletters and, posters.

PROJECTS

FoodStar (Android Application)

• Designed UI/UX for a cooking instructor android application for beginners using IDEO methods, affinity diagrams, personas, storyboards, and wireframes.

• Created video/paper prototype and hi-fi prototype, and performed usability testing and heuristic analysis.

Quotes of The Mother (Android Application)

• Designed UI/UX and developed software for quote widget Android application which exceeded 750+ downloads on Google Play Store with a 5-star rating. Alumni Website - Medi-Caps University (Website)

• Designed UI/UX and developed website using Java, JavaScript, HTML (CSS) and created an RDBMS in MySQL.

LINKEDIN

linkedin.com/in/aditiphatak

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