Human Resources Management
Resume:
Anna Ross, PHR
********@*****.***
Senior HR Partner/Manager
Summary of Qualifications
** **** ***** ********** ** executive level HR management. Seasoned expertise in the areas of Employee Relations, Benefit & Retirement Plan Administration, Employment Law, Regulatory Compliance, Recruitment, Employee Development, Performance Management, Payroll, HRIS maintenance, and compensation.
Skilled in the effective design of highly efficient HR practices and procedures resulting in improved employee / management relations and overall increased employee morale. Twice accomplished successful HR Department startups. Strong retail, service, and oil & gas industry background.
Professional Expertise/Achievements
Associated Petroleum Products Inc.( World Fuel Services Inc. as of July 2016)
July 2007 – January 2017
Regional Oil and Gas Distributor with 280+ employees spanning Western Washington and Oregon. Percentage of Part-time employees 0%, Full-Time 100%. Company experienced 350% employee growth during 10 year span. Union & Non Union.
Human Resources Manager
Initial start-up of Human Resources Department and complete integration of Payroll function within department.
Lead department of 3 overseeing all HR and Payroll functions and responsibilities for entire employee base
Facilitator of company-wide training to include soft skills training, harassment prevention, reasonable suspicion, health plan and retirement designation, interviewing, front line supervisor wage and hour and legal compliance
Practiced knowledge and oversight of all payroll functions through ADP Workforce Now to include ACA 1095C / 1094C, Group Term Life, Short/Long Term Disability and Section 125 compliance
Compliance Officer for EEOC, OFCCP, FMLA, FLSA, ACA, OSHA, HIPPA, COBRA, NLRB, FMCSA and DOT. Required reporting associated: EEO-1,Vets 4212, Medicare Part D, OSHA 300A and government contract requirements for affirmative action
Piloted first statewide industry based Return to Work, Kept on Salary (KOS) and Retro Program combination to reduce Workers Compensation rates. Results yielded a 40% decrease in premiums during the first half year of recalculation. Anticipated additional saving with Retro Program returns in coming years
Served as company benefits administrator (Group Health, Dental, Vision, Stop Loss, Life, STD, LTD, 401(k), Profit Sharing, PTO, EAP and Elective Benefits). Negotiated all facets of self-insured benefit plans and retirement electives
Successfully partnered with outside counsel to defend against discrimination, wage and hour, age, and ADA claims.
Designed and implemented DOT/FMCSA compliant applicant selection process, interview questionnaire, drug screen program, licensing validation and orientation procedures within recruitment function
Streamlined administrative talent mgmt, leadership development & performance based compensation processes through standardization of annual performance review processes. Initiated implementation of online application software to enhance applicant experience and track necessary regulatory compliance. Cultivated cross company/department in-house recruitment strategies and succession planning
Provided clear, effective, timely and constructive feedback and guidance to Sr. and Middle Management, office and driving staff and all affiliated ownership family businesses
Traveled to regional offices to connect with remote employees to ensure positive morale and support in areas of HR function. Results yielded continued open dialog and solidified continued employee engagement with Corporate Office
Authored highly effective policies and strategic goals with executable solutions to support organizational vision, performance mgmt., recruitment, compensation, leadership development, union contract negotiation and employee relations. Penned and amended all Employee Handbook polices in constantly changing City, State and Federal employment law sector
Organized and facilitated employee recognition and special activities in collaboration with Marketing Department
EJT Incorporated
March 1999 – July 2007
Operator of 45 retail Jiffy Lube service centers with over 500+ employees throughout 10 counties in Washington and Idaho. Percentage of Part-time employees 82%, Full –Time 18%. Company grew from 6 to 45 stores during span of 8 years.
Director of Human Resources
Responsible for complete Human Resources Department design and start-up
Experienced in company sales and acquisitions as it relates to HR function and support
Designed, implemented and presented retail level and executive HR training programs, to include Legal Compliance, Interviewing, Sexual Harassment Prevention and Performance Management
Investigated and responded to employee complaints; experienced in legal correspondence and procedures with EEOC and Human Rights Commission
Developed and advised decision makers on Employee Handbook policies and provided interpretation to store level management and staff
Spearheaded research and implementation of ADP Payroll and HRIS software programs improving reliability and reducing payroll errors
Managed bi-weekly payroll operations for 500+ employees; designed and wrote improved payroll policies and procedures for implementation at store level
Reduced company turnover by 125% through interview, policy and performance management training to store level leadership
Represented company during all government inspections, audits and hearings to include OSHA L&I, and Employment Securities
Analyzed and renegotiated employee benefit and retirement plans resulting in improved employee compensation package fully supported by executives
Initiated intensive safety program reform, including safety inspections, accident prevention program voluntary L&I inspections, safety meetings and representative training
Coordinated new recruitment strategies for improved applicant pool; shaped concept and design of company HR website
Provided confidential one-on-one counseling to executive management as well as retail location staff; allowing employees a resource for personal and professional support
Education and Professional Affiliation
AA Degree General Studies 1999 - Bellevue Community College
AAA Degree in Marketing and Business 1994 - Art Institute of Seattle
PHR Certification - Society for Human Resources Management (SHRM)
Member -Society for Human Resources Management (SHRM) since 1995
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