Customer Service Insurance
Resume:
CATINA CHANDREL GOLDEN
Marshall, TX 75672
************@*****.***
PROFILE
Dedicated medical coder with strong interpersonal skills. Strong work ethical background. Proven ability to work effectively with people of various ages, cultural backgrounds, and socio-economic statuses. Long-time interest in insurance and coding. Well-developed work skills. Self-confidence, integrity, and commitment to customer service excellence. Creative, pragmatic and proactive problem-solver; Organized and attentive to detail, with demonstrated time management skills. Strong research, mediation, and negotiation skills gained from work place experience. CORE COMPETENCIES
ICD-9-CM
Medical Terminology
Medsoft Computerized Billing
ICD-10-CM
Medical Office Procedures
Medical Record Software
CPT
Patient Billing
Customer Service
PROFESSIONAL EXPERIENCE
Accentcare Longview, Tx May 2003 – Present
Provider
Responsible for prioritizing patients home and day to day activities. Monitored patient in hospice care and recorded there normal activities for the day
Customer Care Longview, Tx March 2013 – August 2013 Supervised clients activity such as meal prep, adminstering medication, and hygiene Bradshaw State Jail Henderson, Tx April 2009 – June 2011 Correctional Officer
Supervised inmates and promote positive safety change in their lives. Wal-Mart Marshall, Tx November 2007- Janurary 2008 Cashier
Humana Longview, TX 10/16-present
Customer Service Agents
Provide customers with education of benefits included in their insurance claim and assisting customers with ordering medications through the online pharmacy and also notated information EDUCATION
Vista College March 2016
Medical Insurance Billing and Coding
Elysian Fields High School May 2001
High School Diploma
CERTIFICATIONS
HIPPA Certified June 2016
Health Insurance Portability and Accountability Act CPR Certified July 2016
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