Sales Customer Service

ALI ANEES

Education:

Brock University – Goodman School of Business 2014 – Present

Bachelor of Business Administration Program

St Catharines, ON

Work Experience:

DKNY October 2016 – Present

Niagara-on-the-Lake, ON

Sales Supervisor

-Continuously exceeding budgeted sales goals set by senior management, sometimes reaching to about 200% productivity.

-Managing company’s standards and policies to create the ultimate customer experience.

-Accurately manage the daily closing procedures including balancing the cash, communicating the daily reports, and staying conscious of the area of responsibility.

-Was recognized by the District Manager in the conference call and got invited to a corporate meeting.

Sherwin-Williams May 2017 – August 18

St. Catharines, ON

Sales Management Internship

-Researched on a current company initiative to recommend and implement new strategies to increase market share, internal productivity, and employee engagement.

-Gained front-end sales experience by dealing with long-term clients and contractors.

-Generated new business relationships by convincing prospective local businesses.

-Hosted various marketing events to promote the opening of new location.

-Gained detailed and extensive product knowledge in a fast-paced environment.

Showcase - As Seen On TV Store September 2014 – Present

St Catharines, ON

Sales Associate

-Highest sales amongst the fellow employees.

-Helped increase seasonal productivity by providing excellent customer service and demonstrating extensive knowledge of merchandise.

-Improved warranty sales to be recognized and appreciated by regional manager.

-Certifiably advertised the products to customers with hands on demonstrations.

Tommy Hilfiger July 2015 – October 2016

Niagara-on-the-Lake, ON

Sales Floor Associate

-Provided excellent customer service while on the selling floor, fitting room and front end.

-Assisted customers with shopping, including making outfit recommendations.

-Managing store’s appearance as per company standards.

Educational Experience:

Brock Athletic Therapy Clinic Winter – 2017

Marketing Project

-Analyzed the business and operations to gain extensive knowledge of services provided.

-Collected information on all the local competitors to signify the competitive advantage.

-Conducted a survey to gain consumers’ insight on their preferences and demands.

-Interviewed the student union on health insurance subject, reached out to the vendors for best pricing on POS, and suggested the best operational hours for maximum efficiency.

Personal Development

Certified International Rugby Union Referee

oToronto Rugby Union

Ontario Provincial Rugby Team

oMost Improved Player Award – 2010

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