Service Professional Experience

*** **** ***** ******, ********, GA ***** 404-***-**** – cell; 678-***-**** - home ac2aya@r.postjobfree.com

RALPH GROOMS, JR.

Professional Experience

Comcast (R.O.C.) Chamblee, GA

Forecasting III, Analysis & Forecasting

Monitor all call volume and call center resources across the Central Division (10) states. Design and prepare reports using excel for senior management and leaders across the division. Lead projects that will enable improved processes, research, and analyze diversified data to draw valid conclusions. Evaluate, suggest, and implement new methods and techniques for operational improvement. Lead projects that will enable improved processes. Used Workforce tools: Aspect, Impact 360, Cognos now, Aceyus, Real Dash, Excel, CMS & Microsoft Office software.

Comcast (X.O.C) Chamblee, GA

HFC Technician I, XOC

Monitored outages within the Southern Division; dispatched service technicians for repair. Managed Scheduled Maintenance repair work using Watchtower, Spectrum, break/fix tools. Managed Network Capacity and re-routing to ensure network reliability.

Comcast Jonesboro, GA

Maintenance Dispatch II

Monitored network operations, reported unscheduled outages, dispatched personal for repair. Performed system maintenance to maintain system expected performance. Decreased customers impact by managing routing of traffic and directing restoration process.

Comcast Norcross, GA

Network Technician

Monitored network performance of 2-way cable network. Ported and activated phone numbers and trouble shot issues with porting access and phone activation. Reported data for HUB sites and Nodes within the Southern Division.

Comcast(formerly Media One) Stone Mountain, GA

Telephony/High Speed Data Technician

Accomplished the timely installation and repair of both residential Hi-Speed Data and Telephony. Ensured reliable service through ensuring correct installation of wiring and equipment and onsite diagnostics using an array of equipment and skills. All services were covered including Analog and Digital Television, High Speed Internet, and Twisted Pair Digital Telephony.

Comcast(formerly Media One, GCTV) Alpharetta, GA

Quality Assurance Field Inspector

Responsible for auditing and correcting levels of service for cable subscribers. Inspected recent job sites, cable drops and lines to ensure National Standards were met. Directly responded to subscriber concerns regarding their level of service or the activation of cable services, to insure a responsive quality of service was maintained.

Education

Jackson State University (Jackson, Mississippi)

Major: Physical Education and Recreation

Military Experience

United States Army/GA National Guard

Communications Specialist

Desert Storm/Shield Veteran

Enduring Iraqi Freedom Veteran

Letters of Recommendation Available Upon Request

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