Customer Service Technician

Richard L. Simpkins, II

Phone # 540-***-****

Experience: September 2016 to Current

Care Taker for my father

January 2015 to September 2016

ADT Security

Service Technician

Customer Service

Diagnose problem with security panel

Repair security panel

Quality and Safety in all aspects of job.

Drive company vehicle.

Department of Criminal Justice Services # 99319185

Basic computer skills

June 2012 to July 2014

GE Energy, Salem, VA (contract)

Failure Analysis Technician

Received defective PC boards from customers

Performed visual inspection of incoming parts for quality purposes

Created FRATS record and update Inventory spreadsheet using excel

Notified responsible engineers of parts arrival

Functional test PC boards using test equipment in lab and report failures to Engineers.

Used oscilloscopes, X-RAY Machine, microscope, fluke meter, ICT tester, hand tools, and Microsoft Office applications daily

Created weekly reports of activity in FRATS system for PSA lead

Responsible for maintaining calibration of equipment in lab, inventory and all shipping and receiving

October 2010 to May 2012

GE Energy, Salem, VA (contract)

Failure Analysis Technician

Received defective PC boards from customers and performed quality inspections on boards

Performed function tests on PC boards using test equipment in lab and reported failures to Engineers

Utilized oscilloscopes, X-RAY Machine, microscope, Fluke meter, ICT tester, hand tools, basic computer skills

Create weekly reports of activity in FRATS system for PSA Lead

April 2009 to July 2010

Vollrath Co, Sheboygan, Wisconsin

Quality Technician/ Electronic Technician

Quality inspections of manufactured products

Produced corrective action documentation

Performed high voltage testing of PC Board, trouble shooting of PC boards, and soldering parts on PC boards

Used fluke meters, clamp meters, hand tools, and computer skills such as Microsoft Word and Excel on a daily basis

June 2006 to March 2009

Luxine, Inc Christiansburg, VA

Quality Technician/ Electronic Technician

Quality and Testing, high voltage testing of PC Board, trouble shooting PC boards, soldering parts on PC boards

Utilized fluke meters, and clamp meters, hand tools, basic computer skills

January 2003 to June 2006

Mid Continent Nail, Radford, VA

Material Handler

Supplied production with raw materials

Inspected of products off of trucks

Licensed to drive fork lift

January 1999 to October 2002

RADVA, Radford, VA

Team Leader, Warehouse

Program controls to form foam, warehouse, shipping and receiving, pull orders, inventory, material handler, fabrication, cut foam with wires, operate fork truck and walk-behind, basic computer skills

1995 to 1999

Energy Savers of VA, Blacksburg. VA

Assistant Supervisor of Manufacturing

Set up production, operated forklift, quality control, filled purchase orders, production reports, material handler, wired hoods for aquariums, operated air rivet gun

Receiving and shipping, inventory control, marketing, basic computer skills

Education Auburn High School, Riner, VA 1992

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