Medical Billing
Resume:
GWEN TURNER, CHAA 216-***-**** - H
**** **** ***** ****** 216-***-**** - C
Cleveland, OH 44111 *******@*****.***
Communication – Empathy – Restorative – In-put – Ideation
WORK HISTORY
Case Westerm Reserve University 05/2017 to present
Technology Transfer Office
Deparment Assistant
This is a long-term temporary assignment
Maintain two director’s calendars with access to all staff’s calendars. Arrange meetings with staff and visitors, scheduling teleconferences and video conferences for United States, Australia and London entities. Scheduling conference rooms and reservations for lunch meetings off-campus.
Partipate in weekly administrative meetings where results of Case Manager meetings are provided, including upcoming projects, inventions, and licensing.
Answer phones
Schedule annual reviews between staff and directors.
Scan sensitive/confidential information into our technology software package.
Assist legal team with validating and scanning documents into correct software package.
Centers for Dialysis Care 11/2014 – 08/2016
Ohio Kidney and Hypertension Center
Medical Secretary – Pratice Support Specialist
Credentialing (doctors and nurse practitioners)
Insurance verification and follow-up (via phone, insurance portals, Trizetto and physician/hospital portals, Medicaid Insurance Technology Systems (MITS) and Medicare portals
Electronic Health Records (EPIC/Cadence, Greenway PrimeSuite)
Intermiediate Microsoft Office and Google packages
Securing authorizations
Scheduling appointments/confirmation calls
Patient check-in /check-out
Processing copays (cash, check and credit cards)
Preparing patient charts for appointments
Processing referrals
Assist Finance Department with Medicaid, Medicare, TriCare and all major medical insurance companies to resolve billing issues including denials and billing errors. Once resolved, I resubmitted claims for payment.
Chart preparation
Knowledge of HIPAA and other compliance organizations’ requirements
County Board of Elections 03/2014 - 05/2014
Customer Service
Employed by the BOE as temporary Customer Service Rep for pre/post-election day procedures. Update voters’ and poll workers’ demographics and political parties, assigned work locations and duties for poll workers in Data Information Management System (DIMS). Make reminder calls and alerts to workers about assignments. Proofread ballots and scan voter results.
Fort Dearborn 09/2004 – 08/2012
Data Integrity Specialist
Ensured that electronic data provided to the graphic artists and printer were accurate and consistent to meet the needs of preparing labels (color of inks and percentages needed, label size, legal and regulatory statements and number of labels needed).
Provided customer service to internal and external customers.
Ensured the pricing matrix was accurate for services or products offered. Helped save the company money by creating a customer-specific billing system as each customer’s needs were different.
Benjamin Rose Institute 02/2001- 07/2003
Administrative Assistant/Mental Health Department
Scheduled patient appointments
Monitored patient charts ensuring compliance
Monitored nurses’, social workers’ and home health aides’ files to ensure Continuing Education Credits were updated as well any compliance concerns
Entered patient demographics and health related information into database
EDUCATION
Cuyahoga Community College 08/2013 – 12/2013
Patient Access Service Program
Medical Terminology, Electronic Health Records, Fundamentals of Billing and Patient Access Services Fundamentals. Course included an internship at MetroHealth Medical Center’s Cancer Care Department in the medical offices and patient registration desk.
Cuyahoga Community College 01/2016 – present
Medical Billing Specialist
Medical Terminology I and II, English College Composition, Math, MicroComputers, Physician Office Coding, Medical Billing, Legal Aspects of Health Care, Ethical Aspects of Health.
CERTIFICATION
National Association of Healthcare Access Management (NAHAM) - Certified Healthcare Access Associate (CHAA)
GWEN TURNER, CHAA 216-***-**** - H
3800 West 117th Street 216-***-**** - C
Cleveland, OH 44111 *******@*****.***
REFERENCES
Jaime Michael Cox
Multi-Practice Manager
CDC Physicians/Ohio Kidney & Hypertension Center
Daniel Pendergast
Senior Director of Operations
Case Western Reserve University – Tech Transfer Office
Yana Katsevich
Manager
Case Western Reserve University – Tech Transfer Office
Susan Dombrowski
Healthcare Administrator
Davita Dialysis
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