Customer Service Technical Support
Resume:
Pauline D. Domingo
*** ****** *****, **********, ******
Contact Number: +639*********
Email address: **********@*****.***
CAREER OBJECTIVE:
To land a job where I can use my educational qualifications and convert my theoretical knowledge into practical work through which I hope to achieve professional growth and also be of help to the company in reaching its goals.
SELF-DESCRIPTION:
●A fast learner
●Hardworking individual
●Can easily adapt to any work environment
SKILLS:
●Computer Literate (Microsoft Office, Internet Browser, Basic PC Troubleshooting, Basic Network Troubleshooting, etc.)
●Knowledge on customer service and sales.
EDUCATIONAL BACKGROUND:
Tertiary : TARLAC STATE UNIVERSITY (2010-2013)
Bachelor of Science in Busniess Administration Major in Economics
Romulo Blvd, Tarlac City, Tarlac, Philippines
Secondary : Balutu High School (2005-2009)
Balutu, Concepcion, Tarlac
Primary : Calius-Gueco Elementary School (2000-2005)
Calius Gueco, Concepcion, Tarlac
PERSONAL DATA:
Date of Birth : October 19, 1992
Civil Status : Single
Nationality : Filipino
Religion : Roman Catholic
Height : 5’3”
Language : English, Filipino
WORK EXPERIENCE:
Insurance Agent
Fortune Life Insurance Company
September 2013- September 2014
Duties & Responsibilities:
●Selling of insurance policies
●Discussing the use and benefits of each insurance products to sell.
●Collecting of payments monthly, quarterly, and in annual basis
Reason for leaving: I Had to find job with a fixed income.
Customer Service Representative
IQor Philippines
December 2013 – April 2014
Duties & Responsibilities:
●Basic Phone troubleshootings
●Accomodating customer’s inquiry about the account.
●Delivering resolutions in a timely manner.
●Collecting customer’s monthly payment.
●Selling and discussing different types of phone plans and other add ons.
●Analyzing and providing some information about the bills.
Reason for Leaving: Management and compensation issues.
Technical Support Representative
Convergys Services Philippines
June 2014- present
Duties & Responsibilities:
●Provide Level 1 technical support to customers through phone.
●Escalate issues/ concerns to higher level of support if possible solutions from the knowledge-base were exhausted.
●Basic network troubleshooting for printers and setting up other printer networking features.
●Keeping up open tickets to make sure that the issue has been resolved.
●Tracking of the deliveries for the replacement systems if needed.
●Sending follow up to the customers for pending and any other technical related issues through email.
Trainings/Seminar Attended:
Pre-Employment training for Printers and basic Computer applications.
Date Attended: June 14, 2014 – July 1, 2014
Ibon Bird Talk Seminar
Date Attended: August 2013
Tarlac State University
SPECIAL SKILLS / INTERESTS
Interaction with people that includes sharing thoughts and knowledge about relevant issues.
Well-versed in oral and written English and Filipino.
Highly knowledgeable on using various computer applications.
Trained to do basic troubleshooting on computers and some advance troubleshooting on printers.
Trained to do network troubleshooting.
Multi tasking and can work under minimal supervision.
Teamplayer.
Sales oriented person.
REFERENCES:
Karen Panganiban
Team Manager
Convergys Services Philippines
Glenn Mark Sarmiento
Supervisor
Convergys Services Philippines
I hereby certify that all the information above is true and correct to the best of my knowledge.
Pauline D. Domingo
Applicant’s Signature
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