Executive Assistant Management

Lauren Murphy

Bryans Road, MD ***** Cell: 301-***-**** Email: ****************@*****.***

Executive Assistant

Thirteen years of experience providing top-notch support to VPs, directors and managers.

Administrative: Adeptly handle administrative matters including screening calls, managing calendars, and planning meetings, making travel arrangements, composing documents and organizing offices for efficiency.

Communications: Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.

Computers: Considered a “power user” of Microsoft Office; quickly learn and master new technology and programs.

Computer Skills

Microsoft Programs: Word, Excel, PowerPoint, Access, Outlook, Publisher

Operating Systems: Windows (All Versions), Mac OS X

Other: Oracle, E-builder, Rumba, MMIS, Maps, EGIS, Maximo, PeopleSoft

Experience

WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY – Alexandria, VA

Executive Assistant, 2016 to present

Provides administrative support to the Office of Track and Structures. Reports directly to General Superintendent and supporting Assistant Superintendent and directors. Maintains records used in the management activities of the organizational entity, originates all necessary documentation and prepares necessary reports. Attends all safety meetings and takes meeting minutes. Provides guidance and assistance on applicable department procedures and processes and regulations to others and ensures timely submission of required information. Keeps staff members informed of new or revised procedures for key matters. Keeps the Superintendents calendar and schedules appointment and meetings; briefs the superintendents on matters to be considered for the appointment, makes conference and travel arrangements. Assist the Management specialist with human resources needs. Creates Work orders in Maximo.

Hit the Ground Running: Gathers technical material for use in reports, independently corrects and edits items. Makes arrangements for presentations.

Facilitates the completion of time and work reporting documents. Learned organizational processes, policies and procedures with minimal ramp-up time.

Service Focus: Adapted to diverse work styles and consistently provided friendly, personable service. Manages effective communications with Assistant General Superintendent Division Superintendent and all staff.

Washington Suburban Sanitary Commission – Temple Hills, MD

Executive Assistant, 06/24/13 to12/31/2015

Provide administrative support to various duties as assigned and assists office personnel on a daily basis as needed. Answer telephones promptly and courteously, assist clients and employees throughout the organization, maintain calendars, coordinate extensive appointments, meetings and domestic/international travel, collect and enter data, organize and prepare various contract reports, engineering, construction presentations and contract estimates.

Office Management: Overhauled recordkeeping system from manual to computer-based, creating a user-friendly and systematic information management system and reducing data-retrieval time.

Travel Logistics Management: Coordinate a busy travel calendar that includes six international symposiums annually, ensuring all events are successfully executed.

Customer Relationship Management: Generated reports that assisted upper management with decision making. Assist in the preparation of annual budget and objective submissions with their periodic review. Assist with expense recording, job cost tracking and data entry. Assist with accounts receivable and payable operations on a daily basis.

EEC, INC. (Landover, MD) Executive Assistant, 06/10-01/13

Justin Time Maintenance (Clinton, MD) Executive Assistant/Office Manager, 01/09-06/10

Prudential Pen Fed Realty (Silver Spring, MD Administrative Assistant. 08/04-12/08

Education

Ashford University (Online) -- Clinton, IA

Business Management, 2014-present

Paint Branch High School -- Burtonsville, MD

High School Diploma, 2007

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