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Medical Assistant Customer Service

Location:
Bristow, VA
Posted:
September 14, 2017

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Resume:

Jessica Brown

**** ******** **

Haymarket, VA ***659

703-***-****

ac2ave@r.postjobfree.com

EDUCATION Kaplan University

Bachelor of Science in Health Science

Graduated Magna Cum Laude July 2016

GPA: 3.9/4.0

Kaplan University

Associate of Applied Science in Medical Assisting

Graduated Summa Cum Laude October 2013

GPA: 3.9/4.0

Course Highlights

Genetics Pharmacology

Histology and Embryology Epidemiology and Biostatistics

Microbiology Diseases of the Human Body

Immunology Health Behavior Theory

Anatomy and Physiology Medical Office Management

HONORS Presidents List of Honor Students, 11 semesters

Dean's List of Honor Students, 4 semesters

SKILLS Computer: Credible, Siebel 7, Word, Excel, PowerPoint, Outlook, Internet

Clerical: Typing 55wpm, Multi-line phones, Scanning and uploading sensitive health documents to EHR systems, Database management, Filing and archiving, Customer service, Collections

Medical: Certified Healthcare Provider CPR/AED, Certified Medical Assistant, Extensive knowledge of medical terminology, HIPAA compliant

WORK Quest Diagnostics Nichols Institute (Chantilly, VA)

EXPERIENCE Cytogenetic Technologist (October 2016-present)

Perform karyotyping and analysis of chromosomes for patient testing services to confirm or rule out physician's diagnosis or suspicion of illness.

Manipulate specimens to prepare them for analysis including but not limited to tissue culture, slide dropping, banding and staining, centrifugation, incubation, inoculation, and harvest for cellular analysis.

Use computerized tracking system to maintain location of case and specimens.

Use ISCN Nomenclature to report aneuploidy or numerical abnornalities including chromosome affected, mechanism type, and any breakpoints involved.

Practice aseptic technique and use of proper PPE.

Follow standard operating procedures as set forth for each practice by laboratory standards.

Reference MSDS (SDS) material to ensure safety of use with dangerous reagents and other hazardous chemicals used in the laboratory.

Maintain training regularly to stay up to date with any new procedures, abnormalities, or standards of operation.

Currently hold Healthcare provider CPR/AED and Medical Assistant certifications.

Fairfax County Community Services Board - Caliper, Inc. (Fairfax, VA)

Administrative Assistant III (February 2014 – October2016)

Support of senior level staff.

Providing prompt assistance to inquiries from the public, government officials, and other stakeholders.

Producing a range of documents using basic Microsoft Office and other software applications.

Coordinating calendars and scheduling meetings.

Receiving, sorting, and distributing mail, correspondence, and other relevant documents to the proper recipients.

Answering and directing phone calls to the appropriate parties.

Checking consumers in and out utilizing the Electronic Health Record (EHR).

Scheduling and reconciling clinical and medical appointments using the EHR system.

Opening and closing program assignments in the EHR.

Updating financial and demographic information to assure accurate and up to date information is readily available.

Engaging in back office duties including scanning and uploading as needed.

HIPAA compliant with special attention to confidentiality as mandated by state, local, and federal policies and procedures.

Hussny Family Practice (Gainesville, VA)

Medical Assistant – Internship (May 2013 – October 2013)

Demonstrated proficiency in obtaining patient medical histories and vital signs, as well as performing venipuncture, injections and diagnostic procedures.

Performed urinalysis, strep, and pregnancy testing in the lab on site.

Conducted EKG testing and assisted the physician in minor surgical procedures and gynecological exams.

Provided front office support with scheduling, accounts receivable, accounts payable, notification of lab results, patient education, and discharge instructions.



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