Management Executive Assistant

Denise Koehn, CAP/OM Lawrence, GA

770-***-**** ● ******.*****@*******.*** ● www.linkedin.com/in/denisekoehn/

Senior Administrative Assistant Executive Assistant

Versatile, professionally certified administrative professional with more than 15 years of experience supporting senior management, executives, and their teams. Notary public with proven ability to protect confidential, sensitive information. Recognized as subject matter expert and key help resource in broad range of complex technology-related systems, software, and applications. Combine superb verbal and written communication skills with focus on building strong internal and external client relationships. Thrive in dynamic, fast-paced environments. Additional areas of expertise include:

Office Administration ● Business Management ● Business Law ● Accounting ● Marketing ● Business Analysis

System Administration ● Database Administration ● Project/Program Management ● Client Relations ● Event Planning

Expense/Budget Reporting ● Invoicing ● Multi-Calendar Management ● Global Travel Planning ● Process Improvement

Help Desk Support ● Payroll ● Purchasing ● Disaster Recovery ● Event Planning & Implementation ● Vendor Management

Account Management ● Research ● Analysis & Problem Solving ● Space Management & Planning ● Team Building

Technological: Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint) ● Lotus Notes

Career History

Conduent Business Services (formerly Xerox Business Services) 2003 to 2017

Client Services Analyst - Business Applications and Executive Assistant

On behalf of Conduent’s $650M healthcare group, organized and managed daily business activities for more than 20 employees spread across the company’s finance, accounting, and IT teams. Provided business application guidance and technical support to staff and clients. Helped staff use corporate expense reporting and travel reservation systems. Maintained approved expense lists and communicated all changes to corporate finance.

●Served as department liaison for travelers and corporate travel office.

●Acted as global subject matter expert for company’s proprietary timekeeping system.

●Comprehensively planned and managed annual off-site conference for 40+ attendees.

–Selected and scheduled speakers and entertainment, booked hotel rooms, and orchestrated air travel and ground transportation with minimal supervision.

●Seamlessly assumed responsibilities of former employees during period of high turnover.

●Relocated more than 50 personnel to new office in less than a month and with minimal business disruption.

SSL Americas, Inc., Administrative Assistant to the IT Director

Supported the IT department’s information needs by using computer software expertise to update and maintain files. Utilized Lotus Notes to maintain database that tracked computer asset inventory.

●Served as first point of contact in company’s internal help desk environment.

●Acted as purchasing administrator for all externally sourced products, including issuance of purchase orders/amendments and reconciling line items to invoices.

Additional SSL Americas Experience as Administrative Assistant to VP IT/Logistics.

●Saved 8 to 10 man-hours by facilitating the development and testing of software that automated the logistics process.

Education, Professional Development, & Certifications

Business Administration Certificate – Northeastern University, Boston, MA

CAP (Certified Administrative Professional) Certification, Office Management (OM) Specialty – IAAP (International Association of Administrative Professionals)

Notary Public – Gwinnett County, GA

Past Series 6 & 63 License Holder – State of Massachusetts

Professional Affiliations

Member – Gwinnett Chapter IAAP (2009 – 2016)

President, 2010 - 2012

Vice President, 2009

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