Vickie M. Horton

*** *********** *****

Slidell, LA 70460

Contact: 985-***-****/985-***-****

E-mail: ac2au7@r.postjobfree.com

A results-oriented business professional with proven abilities in strategic planning, organizational re-engineering, logistics, project management, improving the efficiency of operations, security management, and detailing project information to determine effective functions for logistics operations. Over 10 years of experience of working in fast paced multi-cultural environments with planning, directing, organizing and prioritizing skills to ensure deadlines are met.

Areas of Expertise

Educator/Motivator Strategic Planning Project Management

Logistics Coordination Public Relations Tax Preparer

Security Management Security Compliance Manager/Advisor

Recruiter Team Leader

Summary of Qualifications

Self motivated; able to set effective priorities and implement strategic plans to achieve goals and meet operational deadlines.

Exceptional oral, written, and customer service skills.

Ability to thrive in intense and ever changing environments, individually or on teams.

Dynamic leader with the ability to motivate others.

Professional Experience

New Orleans District Attorney’s Office

New Orleans, Louisiana

February 2005 – Present

Team Leader/Collection Analyst

Manages child support cases for the Orleans Parish District Attorney’s Office on a daily bases. Prepare documents to be filed by the Civil Courts in a timely manner, also, making sure that payments are being made on a monthly basis.

Maintain a lead base of 900 plus cases.

Schedule meetings and conference calls with parties to evaluate their cases, solve any issues, and ensure documents were accurately completed.

Advise clients on what type of action if any is being done and what will be the result.

Monitor client payments; assuring monies are being placed on the case.

Take legal action on the client that does not adhere to the court order.

Prepare incoming and outgoing mail to notify the parties.

Prepare rules to file in court.

Handle complaints on a priority basis that are received via e-mail, correspondence, etc to a satisfactory conclusion.

Review and take action on daily system generated case enforcement reminders.

Handle incoming telephone calls from payees, payors, employers, court personnel and other agencies.

Testify in court when necessary. Interview and follow up with the numerous customers who come into the office as “walk-ins” for assistance.

Review and work various collections reports by State Office

Relief for front desk receptionist as needed.

Attend various training seminars and in house training.

Train and mentor new collection personnel as needed.

Search for jobs for clients

Contact different agencies, companies and organizations seeing if they are hiring

Work in court as a “Legal Assistant” when needed

Vickie M. Horton Resume’ Page 2

Toys R US

Cashier (Seasonal)

November 2014 – Present

Assist customers with final purchases, questions, and concerns.

Operate registers by processing cash and credit card transactions. Stay updated on current store promotions and returns policy.

Perform several assigned duties apart from operating checkout stations, including cleaning, stocking products, and balancing registers.

Assist Managers with customer satisfaction and work to leave every customer satisfied with the toy shopping experience.

Provided personalized customer service assistance for customers.

Immaculate Heart of Mary New Orleans, Louisiana

Substitute Teacher

October 2004 – May 2005

Supervise extra-curricular activities, organizations, and outings as assigned.

Utilize educational opportunities and evaluation processes for professional growth.

Provide input and constructive recommendations for administrative and managerial functions in the school.

Support the broader program of the school by attending extra-curricular activities when possible.

Perform any other duties, which may be assigned by the administration.

Sears Credit Central New Orleans, Louisiana

Sears Account Manager

October 1994 – October 2004

Provided personalized customer service assistance for customers, family and staff.

Assisting customers and store associates with their credit card issues, sales, opening and closing Sears accounts, repair issues and problem calls.

Provided administrative support and secretarial assistance for credit administration.

Coordinated all aspects of delivery or repair dates.

Screen and refer customers, family and staff to appropriate personnel.

Southern University at New Orleans New Orleans, Louisiana

August 1994 – September 1996

Office Worker

Provide office support services in order to ensure efficiency and effectiveness.

Receive, direct and relay telephone messages and fax messages.

Direct the general public to the appropriate staff member.

Pick up and deliver the mail.

Open and date stamp all general correspondence.

Maintain the general filing system and file all correspondence.

Assist in the planning and preparation of meetings, conferences and conference telephone calls.

Make preparations for committee meetings.

Maintain an adequate inventory of office supplies.

Respond to public inquiries.

Provide word-processing and secretarial support.

Receive, record and write receipts for any money collected

Vickie M. Horton Resume’ Page 3

Education

Master of Arts and Science in Criminal Justice

Southern University at New Orleans, Louisiana, May 2001

Bachelor of Arts and Science in Criminal Justice

Southern University at New Orleans, Louisiana, May 1999

General Studies

Warren Easton Fundamental High School, June 1991

Certificates/Awards

Dean’s List - Honor Graduate

Who’s Who Honor Recipient

Certified Preparer – Jackson Hewitt

Training Certificates - Excellent Customer Service

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